Magister Commercii - MCom / The aim of this study is to understand how knowledge is created, shared and used within the fast moving consumer goods distribution centre in the Western Cape (WC). It also aims to understand knowledge sharing between individuals in the organisation. A literature review was conducted, in order to answer the research questions- this covered the background of knowledge management (KM) and KS and its current status with particular reference to SA’s private sector. The study found that technological KM infrastructure, cultural KM infrastructure and organisational KM infrastructure are important enablers of KS. A conceptual model was developed around these concepts. In order to answer the research questions, the study identified a FMCG DC in the WC, where KS is practiced

本研究旨在建構地方教育行政機關知識管理成熟度指標，並藉以評估地方教 育行政機關知識管理品質。研究方法部分，先以文獻分析探究知識管理成熟度相關論述，再以專家問卷以及模糊德菲術問卷進行調查。專家問卷為十位教育學術與行政兼備專家，模糊德菲術問卷透過三角模糊數整合專家對指標重要性之看法並篩選指標項目，最後以歸一化之方式求得各構面以及各項指標權重，篩選出共三項構面及39項指標，完成地方教育行政機關知識管理成熟度指標指標體系，並以歸一化方式確立各構面及指標權重。各構面之主要權重為文化（33.3%）、流程（33.4%）、科技（33.3%）。根據研究之結果與分析，對地方教育行政機關與教育行政人員提出相關之建議，也對未來研究提出相關建議。