<p>Aim: The purpose of this study is to show models from the literature which can underlie appraisal and development in the real estate business of Gavlegårdarna.</p><p>1. Gavlegårdarna should be able to use the study in their work with quality assurance off their services.</p><p>2. Company’s in real estate business and other students should be able to use the study for an overview of quality models.</p><p>Method: To collect data I chose to use a qualitative method based on the hermeneutic research method. The collected data was a result of literature and interviews.</p><p>Result & Conclusion: From the literature there are two models that are suited for analyses of quality, that is the Housing quality model and the Gap model. They underlie a god theoretical base for analyses of Gavlegårdarnas quality work. Gavlegårdarnas work with quality underlies in a questionnaire that the external company AktivBo perform. The results from the questionnaire influence the coming year’s activity plans. My conclusion is that Gavlegårdarna work with a customer driven mind, and focus on customer experienced quality. There is however some factors that deserves to be discussed. For example the customer’s role in the process and to register priorities of reparations.</p><p>Suggestion for future research: It would be interesting to see a quantitative study that shows how many different company’s in the real estate business work with quality, and then compare with the quality models from the literature.</p><p>Contribution of the thesis: The study shows how a company in the real estate business can work with their quality and use the quality models from the literature as a basis for plans.</p>

Aim: The purpose of this study is to show models from the literature which can underlie appraisal and development in the real estate business of Gavlegårdarna. 1. Gavlegårdarna should be able to use the study in their work with quality assurance off their services. 2. Company’s in real estate business and other students should be able to use the study for an overview of quality models. Method: To collect data I chose to use a qualitative method based on the hermeneutic research method. The collected data was a result of literature and interviews. Result &amp; Conclusion: From the literature there are two models that are suited for analyses of quality, that is the Housing quality model and the Gap model. They underlie a god theoretical base for analyses of Gavlegårdarnas quality work. Gavlegårdarnas work with quality underlies in a questionnaire that the external company AktivBo perform. The results from the questionnaire influence the coming year’s activity plans. My conclusion is that Gavlegårdarna work with a customer driven mind, and focus on customer experienced quality. There is however some factors that deserves to be discussed. For example the customer’s role in the process and to register priorities of reparations. Suggestion for future research: It would be interesting to see a quantitative study that shows how many different company’s in the real estate business work with quality, and then compare with the quality models from the literature. Contribution of the thesis: The study shows how a company in the real estate business can work with their quality and use the quality models from the literature as a basis for plans.