Chlorine dioxide (ClO₂) was included in the Spring Hollow Water Treatment Plant (Roanoke County, Virginia) to oxidize manganese and iron, prevent tastes and odors, and avoid the formation of excessive halogenated disinfection by-products. A state-of-the-art, gas:solid ClO₂ generation system manufactured by CDG Technology, Inc. was installed at the plant and is the first full-scale use of this technology in the world. The ClO₂ generator produces a feed stream free of chlorine, chlorite ion (ClO₂⁻), and chlorate ion (ClO₃⁻), resulting in lower by-product concentrations in the treatment system The objectives of this project were to study ClO₂ persistence and by-product concentrations throughout the treatment plant and distribution system and to evaluate granular activated carbon (GAC) columns for removing ClO₂⁻ from the finished water. The ClO₂ dosages applied during this study were relatively low (<0.75 mg/L), and, as a result, ClO₂⁻ concentrations never approached the maximum contaminant level (MCL) (1.0 mg/L). Likewise, the plant effluent ClO₂ concentration never approached the maximum residual disinfectant level (MRDL) (0.80 mg/L), but concentrations as high as 0.15 mg/L reformed in the distribution system by ClO₂⁻ reaction with chlorine. Chlorate ion was monitored despite the fact that no ClO₃⁻ MCL has been proposed, and concentrations were quite low (never greater than 0.10 mg/L) throughout the treatment plant and in the distribution system. The reasons for the low concentrations are that ClO₃⁻ is not produced by the gas-solid generator used at the facility and ClO₂⁻ concentrations in the clearwell prior to chlorination were uniformly low. The average ClO₂⁻ reduction upon passage of treated water through the GAC contactor was approximately 64 percent, but the GAC effectiveness was declining over the six-month study period. Apparently, GAC effectiveness, as shown by others, is short-lived, and if higher ClO₂ dosages are ever applied at the Roanoke County facility, the ClO₂⁻ concentrations will have to be reduced by either ferrous coagulants or reduced-sulfur compounds. Regenerated ClO₂ concentrations in the distribution system were below 0.2 mg/L, but concentrations as low as 0.03 mg/L were found at homes of customers who complained of odors. During this study, twelve complaints were received from eight customers, and each complainant had recently installed new carpeting, which has been shown to contribute volatile organics that react with ClO₂ to produce odors similar to kerosene and cat urine. While meeting the Cl₂ MCL likely will be no problem if the ClO₂ dose at the plant remains below 1.0 mg/L, the problem of offensive odors in the distribution system will likely continue as long as any ClO₂ is in the finished water when chlorine is present. / Master of Science