This study investigates the extent to which hospital librarians use and are satisfied with Loansome Doc. One hundred and ninety-two libraries in the southeast region were surveyed. Results indicate that hospital libraries using Loansome Doc were not overburdened with end-users or requests. Hospital libraries’ satisfaction with Loansome Doc was generally high. However, many libraries did not offer Loansome Doc services due to limited staff, fear of increased workload, cost/billing issues, and unfamiliarity with the system. Hospital librarians should consider offering Loansome Doc because of the potential for considerable timesaving benefits. Also, Loansome Doc can be an important promotional tool, fostering user confidence in the library’s ability to quickly and conveniently meet information needs.

Objectives: The study examines how Loansome Doc services are implemented and used by libraries in the Southeast Region and describe end users' experiences with and attitudes toward Loansome Doc. Methods: 251 active DOCLINE libraries and 867 Loansome Doc users were surveyed. Results: Roughly one half of the libraries offered Loansome Doc services. Of those that did not, most indicated no plans to offer it in the future. The majority had a small number of end users and experienced minimal increases in interlibrary loan activity. Problems were relatively rare. Satisfaction with Loansome Doc was high among all types of libraries. End users were usually physicians or other health care professionals who requested articles for research and patient care. Most learned about Loansome Doc through PubMed or Internet Grateful Med. End users appeared to be largely self-taught or received informal instruction in Loansome Doc. Loansome Doc filled document requests in a timely manner, and end users reported being satisfied with the service. Conclusions: Greater promotion of what Loansome Doc is and how it can benefit libraries can increase the number of participating libraries. While satisfaction of Loansome Doc end users is high, satisfaction could be increased with more help on the PubMed screen, more library training, and faster delivery methods.

This study investigates the extent to which hospital librarians use and are satisfied with Loansome Doc. One hundred and ninety-two libraries in the southeast region were surveyed. Results indicate that hospital libraries using Loansome Doc were not overburdened with end-users or requests. Hospital libraries’ satisfaction with Loansome Doc was generally high. However, many libraries did not offer Loansome Doc services due to limited staff, fear of increased workload, cost/billing issues, and unfamiliarity with the system. Hospital librarians should consider offering Loansome Doc because of the potential for considerable timesaving benefits. Also, Loansome Doc can be an important promotional tool, fostering user confidence in the library’s ability to quickly and conveniently meet information needs.

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