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1	Mänsklig Service VS Robotservice : Skillnaden mellan robotservice och den mänskliga servicen på restaurang / Human Service VS Robot Service : The difference between robot service and human service in restaurants Kjellström, Gabriella, Nagou Wikström, Emma January 2024 (has links) In a world where technology is constantly evolving, there is an increased use of artificial intelligence and robotics that have started to be used more frequently in everyday life. This study aims to explore the differences between human service and service performed with the help of a robot. The study employed semi-structured interviews, gathering data from six respondents' views and experiences with service robots. The results of the study indicate that service robots contribute to efficiency and speed; however, the respondents missed the humaninteraction. Humans provide a level of warmth and personal adaptation that robots have not yet achieved. Robot service can function as a complement to human service, but robots are not yet fully developed to completely replace human service. Robot service Human service Hospitality Service Guest experience Robotservice Mänsklig service Värdskap Service Gästupplevelsen Social Sciences Samhällsvetenskap