In an emergency department (ED), information flow is of high value, as the ability to react quickly directly affects the patients’ well being. One of the gaps in the information flow is in the order tracking process. This paper focuses on modelling the feedback in this process from the order being issued until it has been fulfilled. We address this problem using discrete-event simulation. Additionally, we use the mathematical theory of communication to evaluate the information con- tent in the current and proposed systems. We perform computational tests on these models to compare their performance. Experimental results show that the problem can be effectively modelled using our approach and the effects of feedback on the physician decision-making can be better understood. The results indicate that additions of as little as one point of feedback have practically significant effects on the amount of time that an order spends in the system.

In an emergency department (ED), information flow is of high value, as the ability to react quickly directly affects the patients’ well being. One of the gaps in the information flow is in the order tracking process. This paper focuses on modelling the feedback in this process from the order being issued until it has been fulfilled. We address this problem using discrete-event simulation. Additionally, we use the mathematical theory of communication to evaluate the information con- tent in the current and proposed systems. We perform computational tests on these models to compare their performance. Experimental results show that the problem can be effectively modelled using our approach and the effects of feedback on the physician decision-making can be better understood. The results indicate that additions of as little as one point of feedback have practically significant effects on the amount of time that an order spends in the system.