Made available in DSpace on 2016-04-04T18:31:17Z (GMT). No. of bitstreams: 1 Jose Felicio Frezza.pdf: 2215191 bytes, checksum: b676719108d5bfe74f5e8bba0e9dada9 (MD5) Previous issue date: 2007-03-01 / The Telecommunications sector is changing its paradigms in consequence of the technologies that use the Internet Protocol (IP) that are more and more permeating all the Telecommunications networks, creating the New Generation Network (NGN). The services and networks convergence are modifying the value chain in Telecommunications, creating new generations of convergent services. The wired and mobile telecommunications companies, paid TV companies and Value-Added Services providers are associating to offer converged services to their customers. This work presents and analyses some services and billing models, showing the changes that are occurring in the Telecom industry, as well as analyzes the changing at the relationship among some entities that participate in the value chain and the necessary requirements to New Generation of Business Support Systems (NGBSS), considering new scenarios and business models propitiated by services and networks convergence. This paper also presents a billing customer view, analyzing some use profiles and the new convergence services trends. / O setor de Telecomunica??es est? mudando seus paradigmas em decorr?ncia das tecnologias que utilizam o Protocolo Internet (IP). Essa tecnologia est? cada vez mais permeando as redes de Telecomunica??es, criando as chamadas Redes de Nova Gera??o (NGN). A converg?ncia de redes e servi?os est? modificando as cadeias de valor em Telecomunica??es, criando nova gera??o de servi?os convergentes. As empresas Operadoras Fixas, M?veis, TV por assinatura e prestadoras de Servi?os de Valor Adicionado est?o se associando para oferecerem servi?os convergentes a seus usu?rios. Este trabalho apresenta e analisa alguns modelos de presta??o de servi?os e faturamento, abordando as mudan?as que v?m ocorrendo no setor de Telecomunica??es. ? realizada uma an?lise das mudan?as nos relacionamentos entre as entidades que fazem parte da cadeia de valor e os requisitos necess?rios ? Nova Gera??o de Sistemas de Suporte ao Neg?cio (NGBSS), considerando novos cen?rios e modelos de neg?cios propiciados pela converg?ncia de redes e servi?os. Este trabalho tamb?m apresenta uma vis?o de faturamento sob a ?tica do cliente, analisando perfis de uso e tend?ncias de novos servi?os convergentes.