Thesis (Ph. D.)--University of Iowa, 1998. / Includes bibliographical references.

Thesis (M.S.)--West Virginia University, 2002. / Title from document title page. Document formatted into pages; contains vi, 52 p. : ill. Vita. Includes abstract. Includes bibliographical references (p. 37-38).

Thesis (doctoral)--Ludwig-Maximilians-Universität, Munich, 1935.

Thesis (doctoral)--Ludwig-Maximilians-Universität, Munich, 1935.

MDent, Faculty of Health Sciences, University of the Witwatersrand, 2009 / INTRODUCTION Clinical audits of maxillofacial and oral surgery units in the United Kingdom have shown significant changes in the workloads of staff, in the social and demographic profiles of the patients, in the types of procedures performed and in the use of local or general anesthesia. This data allows the planning of a better service, of monitoring the increasing workload and the suitability of the procedures being performed for the training of registrars. AIMS AND OBJECTIVE The objective of this investigation were to carry out a clinical audit in the maxillofacial and oral surgery unit at CH Baragwanath Hospital for a six month period in 1987 and in 2007 and to compare this data in order to determine changing trends. MATERIALS AND METHODS A clinical audit for the periods 1 January to 30 June 1987 and 2007 was undertaken. The audit was based on a review of the surgical procedures register which records all surgical procedures carried out in the unit. The following information was extracted from the procedures register for the two time periods and statistically compared; numbers of patients, age, gender, race of patient, local or general anaesthesia, diagnosis, duration of operation and procedure performed. RESULTS. There were no significant changes in the demographic profiles of the patients treated except that in the second time period the sample contained 15 whites and 5 Indians. A decrease in trauma related diagnoses and an increase in presentation for wisdom teeth removal was found. There was also a significant shift from the use of general to local anaesthesia. There were no significant differences in the types of procedures performed although clearly there was a shift from trauma related surgery to surgery for removal of wisdom teeth. The range of operative procedures was inadequate for the training of registrars as virtually no exposure to implant related surgery nor to orthognathic surgery occurred in the unit. DISCUSSION This is the first audit of its kind to be performed in South Africa and very few similar audits have been performed internationally. While the data shows a distinct trend away from trauma related surgery, this was still the major activity in both the first and the second time periods. The change from predominantly general to local anaesthesia is partly the result of a critical shortage of anaesthesiologists in the public service in South Africa. CONCLUSION We recommend that: The scope of the data collected be expanded to include information on numbers of staff, waiting lists, work done in the Out-Patients Department (OPD) or on patients admitted by other specialties, referrals, length of hospital stay and cancellations and no-shows. A computerized audit system be introduced based on models in the UK. Clinical staff will have to take responsibility for capturing the data. Units should determine benchmark standards against which they can monitor their own performance.

MMed (Otorhinolaryngology), Faculty of Health Sciences, University of the Witwatersrand / The submandibular space is part of the deep neck fascial spaces. Infection within these spaces can cause significant mortality and morbidity. The infections are usually opportunistic, being commensal micro-organisms from the oral cavity and oro-pharynx. The study is a review of the microbiology of the submandibular space infections seen at the tertiary academic referral hospitals, University of the Witwatersrand. The period of the study is from the 1st January 2006 to 31st December 2006. 93 patients were reviewed of which 52 had aspirates taken. The predominant micro-organisms were the Gram positive anaerobic cocci. Their resistance and sensitivity pattern was also studied. A literature search for this category of infection was also conducted. The most commonly isolated micro-organisms were the gram positive cocci.

Introduction: Ameloblastomas are locally aggressive with a high recurrence rate, warranting continuity jaw resection. The preservation of the inferior alveolar nerve during ablative surgery in the treatment of ameloblastoma is contentious. Studies have suggested salvaging the nerve by pulling it out of the tumour prior to resection. There are presently no studies that have explored the surgical merit of nerve preservation in the treatment of ameloblastomas. Aim: To determine the histological association of mandibular solid and multicystic ameloblastoma to the inferior alveolar nerve, in situ and in separately removed segments of the nerve in order to determine the feasibility of preserving the nerve during ablative surgery for mandibular ameloblastomas. Materials and Methods: 13 resected hemimandibulectomy specimens were histologically examined with respect to the course and association of the inferior alveolar canal/nerve and the ameloblastoma. In group 1 (8 patients) this association was examined with the nerve within the mandibular segment following resection whilst in group 2 (5 patients) the nerve was explanted from the resected tumour and examined separately. In group 1 the closest histologic distance between tumour cells and the inferior alveolar canal was measured. Results: Perineural and intraneural ameloblastoma involvement of the inferior alveolar nerve was confirmed in 62.5% and 40% of cases in groups 1 and 2 respectively. Tumour cells were noted abutting directly onto the nerve in Group 1. Tumour cells were removed together with the pulled out nerve in Group 2. There was no correlation between the histological variants of ameloblastoma and the presence of tumour either in situ or within the pulled-out nerve bundle. Conclusion: Both peri- and intraneural involvement of the inferior alveolar nerve was histologically confirmed in solid and multicystic hemimandibular specimens both in situ within the tumour as well as in separately removed segments of the nerve. Preservation of the inferior alveolar nerve during ablative surgery for mandibular ameloblastomas cannot be advocated.

Master of Dental Surgery / This work was digitised and made available on open access by the University of Sydney, Faculty of Dentistry and Sydney eScholarship . It may only be used for the purposes of research and study. Where possible, the Faculty will try to notify the author of this work. If you have any inquiries or issues regarding this work being made available please contact the Sydney eScholarship Repository Coordinator - ses@library.usyd.edu.au

Thesis (M. Nurs.)--University of Hong Kong, 2006.

Abstract Titel: How do established companies communicate with their existing customers? Level: C-level in the Business Administration Author: Jessica Axelsson and Trang Nguyen Thi Thu Supervisor: Per-Arne Wikström Date: 2012-05 Aim: Our aim with this essay is to describe how an established company communicates with its existing customers. We want to explore which communication strategy the company applies to reach their customers. We also want to see what kind of communication the company applies to get to market more effectively and remain on the market longer. Method: The study is a qualitative case study where we have conducted a personal interview with the company president. Result and conclusions: Hamrånge Inrednings AB is a small company that manages to communicate with their customers by using methods like word of mouth and Google-search, in a manner that is efficient and reaches out to the customers. The company is also managing relationship marketing, which involves meeting with clients properly and put them first, trying to understand and finding out what the customer wants to buy from the company. This is a strategy that is going to benefit Hamrånge Inrednings AB in the future, because the strategy that HI uses fulfills the new market demands. Suggestions for future research: It would be interesting to examine and compare the differences between the approaches of the old marketing theories Kotler, Wrong, Saunders and Amstrong (1994) writes in their book "Principles of Marketing". To the new theories that emerged in the marketing approach that is written by Kotler, Jain and Maesincee (2002) in the book "Marketing Moves." Another interesting area is to find out what kind of company that uses the new marketing and how they succeeded. Contribution of the thesis: We hope that our study may help increase the understanding of how important it is for companies with communication and customer relationships to remain on the market today. 4 Key words: Communication strategy, Customer relationships, Relationship marketing, word of mouth.