The success of an organisation is inherent upon the ability to correctly identify the problems and to avoid being distracted by the symptoms. The pursuit of success demands the necessity of planning, which if only internal, is in itself insufficient. The organisation needs to adapt and pursue a dynamic strategic policy, taking into account the environment in which it operates. Every organisation has a unique organisational culture. Each has its own business philosophy and principles. Its own ways of approaching problems and making decisions, its own embedded patterns of how to turn things around, its own folklore, its own taboos and political do's and don'ts - in other words, its own ingrained beliefs, behaviour and thought patterns, business practices, and personality. This dissertation will entail an evaluation of the organisations revenue division and proposes recommendations for the future. The analysis commences with an evaluation of the current structure, systems and processes, which then sets the foreground for a sharply focused analysis of future strategy to improve revenue. The benefit of this approach is that available resources are matched to a strategy, whilst identifying future resources needed for transformation. The analysis includes recommendations as to how The Msunduzi Municipality can continue to grow and maintain a sustainable competitive advantage through carefully crafted strategies that will lead it into a financial status of long-term sustainability. / Thesis (MBA)-University of Natal, Durban, 2003.

It is the following quote by E.S Savas (1992) that truly conceptualises and forms the backdrop of this study "the word government is from a Greek word, which means 'to steer.' The job of government is to steer, not to row the boat. Delivering services is rowing, and government is not good at rowing" (Osborne and Gaebler 1992:25). Government has experienced a reformation of the way it operates, particularly in the way it achieves its policy objectives and delivers services. Governments have discarded the old style of governing and public administration in favour of New Public Management (NPM) and an entrepreneurial spirit. Both NPM and entrepreneurial government are based on the premise that governments must seek the most innovative, efficient and effective way of providing services and must do so under circumstances of fiscal constraints and scarce resources. This has resulted in Alternative Service Delivery (ASD) and Public Private Partnerships (PPPs). Local government, being at the heart of service delivery, has entered into Municipal Service Partnerships (MSPs). Public sector procurement has been used as a means of entering into these partnerships and introducing competition, thereby getting the best "value for money". The aim of this research study was to determine how the tender process has contributed to the reformation of the public sector in terms of improving service provision. The study was carried out by employing formal social science research methods. Qualitative methods have been adopted, using the Msunduzi Municipality as a case study. As part of the research methodology of this study, basic interviewing was conducted with officials within the Msunduzi Municipality. The first finding of this study was that government procurement injects competition into the market, thus reducing the cost of services delivered. Secondly, the procurement of goods and services aids government in acquiring much-needed skills, which the public sector often lacks from the private sector. Thirdly, that public procurement in a South African context has a dual purpose. Not only is government procurement aimed at reducing government expenditure, but also at redressing the equalities of the past by empowering "historically disadvantaged individuals". A fourth finding of this study is that Alternative Service Delivery (ASD) and Municipal Service Partnerships (MSPs), which are entered into through the procurement process at local government, are very controversial. While, on the one hand, ASD and MSPs are advocated by some for assisting government in acquiring much-needed financial and technical resources from the private sector which the public sector often lacks, on the other hand the private sector is often criticised by others for being motivated solely by profit-making. Thus, analyses of the findings of this study suggest that government procurement introduces competition into the market, thereby reducing the cost of services delivered, increases service delivery coverage and introduces much-needed skills that are required by the private sector. Public procurement has been employed as an important policy tool which fosters job creation and empowers once discriminated against groups such as women and the disabled. South Africa has reformed itself and has become more entrepreneurial and what was once a solely public function is now being delegated to the private sector. Therefore it can be deduced that ASD and MSPs, through procurement, has transformed the public sector in terms of service delivery and has greatly improved it. / Thesis (M.Soc.Sc.)-University of KwaZulu-Natal, Pietermaritzburg, 2007.

This study aims to explore the relationship between the Transitional Local Council of Pietermaritzburg, and various arts and culture bodies in the Pietermaritzburg area. It has seemed that there is a power differential in this relationship, with a very high concentration of power in the hands of the TLC, while very little of it resides with the arts and culture organizations. The findings of this study have shown that the relationship is, in all cases, built on funding. However, secondly, the problem with this is that the TLC has no real policy on the allocation of funding to arts and culture. There is some informal policy, but nothing concrete. Thirdly, the study shows that the TLC does in fact have a power base from which to work - the finances it controls. And, finally, the study has shown that the transition to democracy in 1994 has not substantively changed the situation in which arts and culture organizations find themselves. / Thesis (M.Soc.Sc.)-University of Natal, Pietermaritzburg, 2001.

Water-related disease is a problem faced by many communities in the Mngeru and Msunduzi River valleys, both those living in a rural setting, and those within thedty bounds. Treatment and management of water-related diseases such as SchistosorrUasis and Hepatitis are, however, overshadowed by the priority management of more serious illnesses such as HIV/ AIDS, and are therefore at risk of spreading unchecked. These diseases, while not often fatal, have a high morbidity and place unnecessary burden on communities and individuals that could otherwise make a positive contribution to the social and economic structure of the country. The impacts of water-related disease are felt by all water-users, including those recreational users such as fishermen, swimmers and canoeists. Following a discussion of the issues and impacts of water-related disease at both a global and local scale, the research formulated a survey of the impact of water-related disease on canoeists training and racing on the Mngeni and Msunduzi Rivers as a starting point in determining the impacts on all communities using the resource. The methods employed were twofold, a Schistosoma haematobium infection- survey was conducted using urine samples; and a questionnaire-type survey of participants in the 2006 Dusi Canoe Marathon was conducted. The results of the Schistosomiasis survey revealed that 4.07% (20/491) of the respondents were positive in this survey. Analysis of the questionnaire filled in by all participants further revealed that 73% of respondents tested positive for Schistosomiasis infection at some point in their canoeing career. The post Dusi Marathon questionnaire survey was answered by 941 (54 %) participants. A total of 588 (63 %) reported experiencing illness as a result of taking part in the 2006 event. A further 362 individuals reported having experienced water-related illness on previous Dusi Marathons, indicating that 77% of the respondents have been ill on the Dusi in this and previous years' events. In addition, water quality samples were taken during the race and were shown to be significantly higher than the guidelines for safe recreational use of water resources. The results also showed a radical overnight change in the E.coli levels following a heavy rain event on the evening before the start of the race. The research revealed that there is a serious problem of water contamination and resultant spread of disease among canoeists using the rivers for recreational and professional sport. Contamination resulting from failure of sewage processing facilities during high rainfall events and industrial discharge into the river system results in excessive and unacceptable levels of E.coli and other water-related pathogens that are a severe health risk not only to canoeists but to all communities utilising this water resource. / Thesis (M.Sc.)-University of KwaZulu-Natal, Pietermaritzburg, 2006.