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Benchmarking in a Multiple Criteria Performance Context: An Application and a Conceptual FrameworkAugusto, Mário, Lisboa, João, Yasin, Mahmoud, Figueira, José Rui 01 January 2008 (has links)
This article presents a conceptual benchmarking framework which applies a multiple criteria approach to assess performance. In the process, a multiple criteria procedure is used to assess the performance of three hundred and ninety two (392) Portuguese firms. Based on the results of this procedure, a conceptual framework is devised to facilitate addressing relevant benchmarking implications. The framework is designed to provide a conceptual linkage between the performance measurement methodology and the organizational benchmarking system.
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