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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

The Influence of Informational and Normative Determinants of On-line Consumer Recommendations on Credibility of Electronic Word-of-Mouth

Chang, Chun-chia 19 January 2012 (has links)
This study follows the theoretical les of Deutsch and Gerrard¡¦s dual-process theory to determine the informational and normative factors that influence credibility judgments of on-line consumer recommendation by readers. In addition, this study also discusses how impulse traits and disposition of Trust play as a moderator on the influence of Electronic Word-of-Mouth on sender¡¦s WOM on the receiver¡¦s purchase decision. This study¡¦s main purpose as follows: ¤@¡B How world informational and normative determinants affect a user¡¦s credibility evaluation of on- line consumer recommendations? ¤G¡B How would this perceived credibility of eWOM influence its sender¡¦s WOM on the receiver¡¦s purchase decision? ¤T¡B Receiver of consumer recommendations¡¦ impulse traits and disposition of trust whether influence the relationship between perceived credibility of eWOM and sender¡¦s WOM on the receiver¡¦s purchase decision. This study has some finding as following: ¤@¡B Informational determinant-argument strength, confirmation with receiver¡¦s prior belief, expertise - significantly influenced perceived eWOM credibility. ¤G¡B normative determinant- - significantly influenced perceived eWOM credibility ¤T¡B perceived eWOM credibility significantly influenced sender¡¦s WOM on the receiver¡¦s purchase decision. ¥|¡B impulse traits and disposition of Trust could strengthen the relationship between perceived credibility of eWOM and sender¡¦s WOM on the receiver¡¦s purchase decision.

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