Made available in DSpace on 2014-12-17T13:53:17Z (GMT). No. of bitstreams: 1 NailaKNL.pdf: 378925 bytes, checksum: 0aca3c2de73695a3ad77834f7705211f (MD5) Previous issue date: 2007-08-24 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / This paper aims to verify the Burnout?s possibilities of incidence, finding the creating dimensions and comparing with the socio-demographics characteristics of the researched professionals. This quantitative-descriptive search has a population of 197 workers of 23 nourishing companies in Rio Grande do Norte. This population is predominantly male, younger than 28 years old, single, relatively instructed (57,07% with complete high school) and having just started their current job since 79% of the interviewees are in the company less than six years. The AUDITORIA DO SISTEMA HUMANO (ASH) model, utilized for investigation and developed for the Spaniards Quijano and Navarro in 1999, has several dimensions about human resources management and the organizational effectiveness, but only makes part of the research in 19 questions Burnout referring. It was used factorial analyses with extraction method, varimax rotation and Kaiser normalization with the intuition to define the creating dimensions of the syndrome, they were evaluated with Cronbach Alpha coefficient after extraction. The dimensions found through the factorial analyses were: emotional exhaustion, physical exhaustion and vitality. The accumulated explanation value reached 65,30% of total variation. The data socio-demographics don t justify the syndrome appearance, because the T test and ANOVA showed irrelevant values. It has been also observed that the founded dimensions were different of the Maslach sociopsychological perspective (emotional exhaustion, depersonalization and low professional realization) allowing comparison with others researches and the possibility to develop new ones with workers from different assistance areas. These new researches are important, since the syndrome refers to chronic labor stress consequences and any professional is favorable to Burnout, harmful to the company as to the collaborators / Este estudo objetiva verificar a possibilidade de incid?ncia da s?ndrome de burnout, encontrando as dimens?es formadoras e comparando com as caracter?sticas s?ciodemogr?ficas dos profissionais pesquisados. A pesquisa de cunho quantitativodescritiva tem como popula??o 197 funcion?rios de 23 empresas do setor aliment?cio do Estado do Rio Grande do Norte e ? predominantemente masculina, com idade inferior a 28 anos, solteira, relativamente culta (57,07% possuem ensino m?dio completo) e com pouco tempo no emprego, j? que 79% dos entrevistados est?o na empresa a menos de seis anos. O modelo da Auditoria do Sistema Humano (ASH), instrumento de investiga??o utilizado que foi desenvolvido pelos espanh?is Quijano e Navarro em 1999, possui v?rias dimens?es sobre a gest?o da qualidade dos Recursos Humanos e a efetividade organizacional, mas s? fizeram parte da pesquisa as 19 quest?es referentes ao burnout. Com intuito de definir as dimens?es formadoras da s?ndrome, foi utilizada a an?lise fatorial com m?todo de extra??o, rota??o varimax e normaliza??o Kaiser, sendo avaliadas, ap?s a extra??o, com o coeficiente Alpha de Cronbach. As dimens?es encontradas atrav?s da an?lise fatorial foram: exaust?o emocional, esgotamento e vitalidade, tendo o valor da explica??o acumulada atingido 65,30% da varia??o total. Os dados s?ciodemogr?ficos n?o justificaram o aparecimento da s?ndrome, pois o Teste T e a ANOVA apresentaram valores irrelevantes. Observou-se tamb?m que as dimens?es encontradas no trabalho foram diferentes da perspectiva social-psicol?gica de Maslach (exaust?o emocional, despersonaliza??o e baixa realiza??o profissional) permitindo assim a compara??o com outros estudos e a possibilidade de desenvolvimento de novas pesquisas com funcion?rios de ?reas diferentes da assistencial. Essas novas pesquisas s?o importantes, uma vez que a s?ndrome refere-se ? conseq??ncia do estresse laboral cr?nico e qualquer profissional est? prop?cio ao burnout, prejudicial tanto para empresa quanto para os colaboradores