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A knowledge-based electronic messaging system: Framework, design, prototype development, and validation.Motiwalla, Luvai Fazlehusen. January 1989 (has links)
Although electronic messaging systems (EMS) are an attractive business communication medium several studies on the usage and impact of EMS have shown that despite the benefits, they have been generally used for routine and informal communication activities. Theoretically, EMS have yet to find their niche in organizational communications. Technically, EMS designs are not flexible to support communication activities of managers, are not maintainable to permit easy integration with other office applications and access to information from data/knowledge bases, and are not easily extendible beyond the scope of their initial design. Behaviorally, end users are not directly involved in the development of EMS. This dissertation attempts to bridge the transition of EMS technology from message processing systems to communication support systems. First, the dissertation provides an analysis for a knowledge-based messaging system (KMS) through a framework. The framework provides a theoretical basis to link management theory to EMS technology. It suggests that the communication needs of the managers vary depending on the activity level, implying related variations in EMS functionality. Second, the dissertation provides a design for the KMS through an architecture which incorporates the design and implementation issues such as, flexibility, maintainability, and extendibility. The superimposition of the KMS on an existing EMS provides flexibility, the loose coupling between the KMS-interface components and the KMS-functions increases its maintainability, and the strong functional decomposition and cohesion enhances the extendibility of the system beyond the scope of its initial design. Finally, the dissertation provides a implementation through the development of a prototype KMS which involves users into the design process through a validation study conducted at University of Arizona. The prototype used GDSS tools in eliciting message attributes for the personal knowledge base. This method proved effective in reducing the bottleneck observed in the acquisition of knowledge from multiple experts, simultaneously. Similarly, the combination of observation with interviews proved effective in eliciting the organizational knowledge base. The validation method measured the system's accuracy (which was very accurate) in prioritizing messages for the users.
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Organizational transformation of a customer service division to cope with technological change in office automation equipmentWong, Hon-chung, Wilson., 黃漢忠. January 1997 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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A knowledge engineering approach to ACMHahn, Randy G. January 1986 (has links)
Call number: LD2668 .T4 1986 H33 / Master of Science / Computing and Information Sciences
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Information technology in Hong Kong : a marketing plan for the shared resources concept.January 1986 (has links)
by Au Yuk Van, Maria Assumpta, Yung, Thomas. / Bibliography: leaves 116-118 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1986
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Design of IDOMS : Intelligent Data Object Management SystemWaltmire, Michelle Klaassen January 2010 (has links)
Typescript (photocopy). / Digitized by Kansas Correctional Industries / Department: Computer Science.
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Privacy and security of an intelligent office formLee, Kum-Yu Enid January 2010 (has links)
Typescript (photocopy). / Digitized by Kansas Correctional Industries / Department: Computer Science.
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Form definition language for intelligent data objectsSewczwicz, Richard P. January 2010 (has links)
Typescript (photocopy). / Digitized by Kansas Correctional Industries / Department: Computer Science.
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An electronic calendar system in a distributed UNIX environmentClabough, Douglas M January 2010 (has links)
Typescript (photocopy). / Digitized by Kansas Correctional Industries / Department: Computer Science.
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Perceived value impact as an antecedent of perceived usefulness, perceived ease of use, and attitude : a perspective on the influence of values on technology acceptanceSeligman, Larry Stuart 06 April 2011 (has links)
Not available / text
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Origin and development of records scheduling in North AmericaMohan, Jennifer Alexandra 05 1900 (has links)
This thesis begins by tracing the development of the
practice of records scheduling in the federal governments of
United States and Canada, from the initial concern with records
disposal in the late eighteen hundreds, to the implementation of
formal records schedules in the 1940s in the United States and
the late 1950s in Canada. These federal initiatives provided a
model for later developments at the state and provincial level.
However, changes in scheduling methods have lately become
necessary to meet the demands of the increasing volume of
records, organizational complexity and change, and the
widespread use of new media, particularly electronic records.
Many of these changes have occurred at the provincial and
state level, where the limited size of government has allowed
the agencies responsible for scheduling to be more responsive
and innovative. For this reason, analysis of current records
scheduling practices in the provinces of British Columbia and
Ontario, and the states of Washington and New York were
conducted. These studies reveal schedules which are both
flexible in their use and adaptable over time because they
attempt to accommodate both records in all media and
organizational change. Among the scheduling techniques examined
are the addition of media specific elements, the use of
functional schedule arrangement, the integration of schedules
with other management tools, like classification, and the
expanded use of general schedules for records common to more than one organization. These techniques are capable of dealing
with the volume, complexity and variety of records which are
being created in government today. Despite the changes
demonstrated, the studies show that records scheduling remains
a viable practice to control the life cycle of all records, from
creation until disposal.
Throughout this investigation, the role of archivists is
discussed. Archivists' involvement in scheduling began with the
earliest developments and continues still today. Archivists have
been central to the initiation, development and adaptation of
records scheduling in government. With the development of new
information technologies, archivists' role is even more
important, for they must intervene into the process of records
creation if they want to maintain the ability to identify
records of enduring value to society, and to ensure that their
integrity is maintained throughout administrative procedures and
use.
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