RESEARCH INTO KNOWLEDGE MANAGEMENT AND ELECTRONIC GOVERNMENT Based upon official-document electronic operation of Kaohsiung City THESIS ABSTRACT To keep pace with the booming development of high tech and international tendency of globalization, every government makes continuing efforts to the promotion of e-government to facilitate the transformation of government. The goal of our government is to achieve ¡§service modernization¡¨ and ¡§management knowledge formation¡¨. The full employment of information and communication technology doesn¡¦t only lift the administrative efficiency and innovate the service of government but promote the quality of residents¡¦ convenience service, support the reengineering of government and march toward popular intellectual government. Nowadays, the electronic operation has gone through G2G but G2B and G2C are still under way. This thesis only puts the emphasis of research on G2G. Official-document electronic operation more than manifests the efficiency of administrative authorities for the involvement of ¡§management knowledge formation¡¨ in G2G. Official-document electronic operation introduces the concept of knowledge management, builds digital administrative system of knowledge, by means of the steps of knowledge acquisition, knowledge storage, knowledge sharing, knowledge application for knowledge management activities, strives to increase the working efficiency of organization, promote the productivity, upgrade the performance, add the values of knowledge government employees and public, create the long-term advantages of competition for governmental organizations to pursue higher quality of residents¡¦ convenience service and innovative operation of organization. This thesis focuses on Kaohsiung City to conduct study. Through the close combination with knowledge management activity, the correct knowledge is conveyed to knowledge government employees to help them adopt the correct action for the promotion of organizational performance. The major key to the solution of problem is dynamic spirit of learning, aided by motivation system to set up knowledge sharing, getting rid of private treasure and cultivating the sharing wish, building human-based, team work and lifelong learning ideas in order to construct the integrated system of administrative core value, implement the training system of knowledge government employees, cultivate the dynamic service spirit of knowledge government employees and actively provide the information and service of government to the public. Execute the strategy to fully combine with ¡§technology¡¨ and ¡§humanity¡¨, simplify the process of administrative operation, concurrently pursue the performance and human needs to seek the higher quality of residents¡¦ convenience service and innovative operation of organization. Center on ¡§customer orientation¡¨, base upon ¡§performance evaluation¡¨, ¡§democratic concern¡¨ and ¡§lifelong learning¡¨, develop the loyalty to administrative organization and concern for the public and intensify the centripetal force on the government, motivate the dynamic spirit of service and responsible sense toward official duties and attain the common goal of ¡§residents¡¦ convenience¡¨ and ¡§administrative team of customer-oriented service¡¨.