Thesis (D.Conflict Resoluton) -- La Trobe University, 2008. / Research. "A thesis submitted in partial fulfillment of the requirements for the degree of Doctor of Conflict Resolution [to the] School of Law, Faculty of Law and Management, La Trobe University, Bundoora". Includes bibliographical references (p. 452-466) Also available via the World Wide Web.

The title of this dissertation incorporates two key terms that define the work. First, the reader should view the paper by as a blueprint for evaluation which, like all generic blueprints, can be amended to fit the terrain, augmented based on new information or technology, or reduced to fit a stricter budget. It is also very much a blueprint that is developed from an action-oriented case study of an ombudsman, and is, therefore, relevant and tested. A long-standing question in the ombudsman community has been how to evaluate ombudsman operations without impugning the determining characteristics of an ombudsman: independence, impartiality, and confidentiality. There has been a lack of information or guidance, especially at the practitioner level, on how ombudsmen can develop meaningful evaluations without violating confidences or independence. This dissertation provides practitioners with tools that will enable them to conduct evaluations to determine information about ombudsman operations, formulation, and improvements. The dissertation also provides information on two areas of interest for ombudsmen. First, it focuses on the design, development, reporting on, and assessment of a multipronged evaluation approach for the Internet Corporation for Assigned Names and Numbers (ICANN) Office of the Ombudsman. This review also considers the somewhat scarce existing literature in the field. Second, this dissertation fills the gap in the existing literature by developing a practitioner�s guide to evaluation techniques. The evaluation research is developed and conducted with the ICANN Ombudsman by designing, implementing, and assessing a number of evaluation techniques: selfevaluation, client surveys, benchmarking activities, and the like. The ICANN Office of the Ombudsman is a unique entity. It conducts online dispute resolution as an ombudsman. It is likely the first, if not the only online ombudsman operation anywhere. The ICANN Ombudsman has jurisdiction over complaints concerning the actions, decisions, or inactions of the ICANN Board of Directors, staff, or supporting organizations. It conducts its work using a wide variety of alternative dispute resolution techniques: negotiation, mediation, shuttle diplomacy, good offices, fact finding, investigation, and reporting and recommendation. All this research is important, not simply to fill gaps in the literature, but to provide the growing ombudsman community with cost-effective tools that enable them to determine any gaps in community service, jurisdiction, or activity; to determine whether there are adequate resources; and to justify retention of either the incumbent or the programme generally. This is a set of skills and action plans that are in high demand by the community, and this dissertation provides the first major steps to meet that demand.

The title of this dissertation incorporates two key terms that define the work. First, the reader should view the paper by as a blueprint for evaluation which, like all generic blueprints, can be amended to fit the terrain, augmented based on new information or technology, or reduced to fit a stricter budget. It is also very much a blueprint that is developed from an action-oriented case study of an ombudsman, and is, therefore, relevant and tested. A long-standing question in the ombudsman community has been how to evaluate ombudsman operations without impugning the determining characteristics of an ombudsman: independence, impartiality, and confidentiality. There has been a lack of information or guidance, especially at the practitioner level, on how ombudsmen can develop meaningful evaluations without violating confidences or independence. This dissertation provides practitioners with tools that will enable them to conduct evaluations to determine information about ombudsman operations, formulation, and improvements. The dissertation also provides information on two areas of interest for ombudsmen. First, it focuses on the design, development, reporting on, and assessment of a multipronged evaluation approach for the Internet Corporation for Assigned Names and Numbers (ICANN) Office of the Ombudsman. This review also considers the somewhat scarce existing literature in the field. Second, this dissertation fills the gap in the existing literature by developing a practitioner�s guide to evaluation techniques. The evaluation research is developed and conducted with the ICANN Ombudsman by designing, implementing, and assessing a number of evaluation techniques: selfevaluation, client surveys, benchmarking activities, and the like. The ICANN Office of the Ombudsman is a unique entity. It conducts online dispute resolution as an ombudsman. It is likely the first, if not the only online ombudsman operation anywhere. The ICANN Ombudsman has jurisdiction over complaints concerning the actions, decisions, or inactions of the ICANN Board of Directors, staff, or supporting organizations. It conducts its work using a wide variety of alternative dispute resolution techniques: negotiation, mediation, shuttle diplomacy, good offices, fact finding, investigation, and reporting and recommendation. All this research is important, not simply to fill gaps in the literature, but to provide the growing ombudsman community with cost-effective tools that enable them to determine any gaps in community service, jurisdiction, or activity; to determine whether there are adequate resources; and to justify retention of either the incumbent or the programme generally. This is a set of skills and action plans that are in high demand by the community, and this dissertation provides the first major steps to meet that demand.

Inaug.-Diss.: Rechts- und staatswissenschaftliche Fakultät: Zürich: 1975. _ Bibliogr. p. XIII-XVI.

Tese (doutorado) - Universidade Federal de Santa Catarina, Centro de Ciências Jurídicas. / Made available in DSpace on 2012-10-17T10:30:56Z (GMT). No. of bitstreams: 0Bitstream added on 2014-09-25T17:50:19Z : No. of bitstreams: 1 177922.pdf: 11740313 bytes, checksum: 306dd3b78bd39ea73eb279cd76c6d676 (MD5) / Esta tese tem como objeto o regime jurídico das ouvidorias públicas. O principal objetivo que a informa é a formulação de alguns parâmetros de inteligibilidade do funcionamento e da organização deste Instituto, adequados à racionalidade presente no Estado e no Direito. Com vistas a compreensão do sentido deste Instituto em relação à democracia brasileira.

No description available.

Thesis (M.A.)--City University of Hong Kong, 2008. / "A dissertation submitted to the School of Law in partial fulfillment of the requirements for the degree of Master of Arts in arbitration and dispute resolution." Title from PDF t.p. (viewed on Apr. 1, 2008) Includes bibliographical references.

Thesis (Ph. D.)--Xiamen da xue, 1988. / Includes bibliographical references.

Legal regulation of powers of the Public Defender of Rights in the Czech Republic Abstract The thesis is focused on the subject of legislation of the authority and competences of the Public Defender of Rights in the Czech Republic. The role and position of the Ombudsman, the lack of clarity of his scope and the possibilities for his powers, including the questions about the effectiveness and necessity to establish the institute, have always been the subject of discussions and have been the cause of the lengthy legislative process in its establishment. The scope of development is constantly evolving and expanding over time, hence the limits of his competences are not always clearly framed and are thus surrounded by different views. The thesis also mentions the historical establishment of the ombudsman as such and the process of his establishment in the Czech legal environment. Part of the work is devoted to his relationship to other public authorities and his activity in relation to the authorities of particular components of state power. Also, there is given an insight into his activities with respect to the Constitutional Court or the general courts, as well as his role in the legislative work or other activity in relation to the government. A part of the work is dedicated to the particular areas of his...

6 Abstract and key-word list The office of Ombudsman in the Czech Republic This thesis addresses the subject of a public defender of rights (PDR) in Czech Republic. Although it has proven itself to be an indispensable institution that contributes to a rightful administration of public affairs, public's awareness about this organization and its activities is relatively inadequate which leaves many aspects of the institution's responsibilities open to misinterpretation. The aim of this thesis is twofold first to provide an overview of the organization's activities and responsibilities to the public, further to propose the necessary alteration to the current law in order to enhance the efficacy and productivity of the abovementioned institute. Moreover to gain a comprehensive view of the public defender of rights, it is vital to specify its position among our legislature and to address its eventual embodiment in the constitution. This thesis comprises of 8 chapters, each of which deal with different aspects of the public's defender of rights position and work. The first chapter deals with the institution's founding, development and general definition of the public defender of rights institution. It is divided into three parts, the first of which contains a brief outline of the institution's establishment and...