Many academic institutions are tasked with trying to improve the usability of their online educational support technologies such as ePortfolios, intelligent websites, and other interface technology to make them as efficient as possible to meet the requirements of their end users. This is particularly important for the academic institutions during times and situations when they may not have a live human presence available to respond to various inquiries from their end users about the technology. The challenges of an academic institution in making its ePortfolios viable can cost itself, its end users, as well as its other stakeholders, money, time, and confidence in the technology. This study is about usability testing for improving the user-interface for ePortfolios. This is a qualitative study using the think-aloud protocol (TAP) for data collection and failure modes and effects analysis (FMEA) for data analysis.