Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-08-29T20:04:05Z No. of bitstreams: 1 LuizaDelamorBraga_DISSERT.pdf: 4585980 bytes, checksum: d326384d60c91e45c1baa21eecdf9da1 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-09-05T23:25:49Z (GMT) No. of bitstreams: 1 LuizaDelamorBraga_DISSERT.pdf: 4585980 bytes, checksum: d326384d60c91e45c1baa21eecdf9da1 (MD5) / Made available in DSpace on 2016-09-05T23:25:49Z (GMT). No. of bitstreams: 1 LuizaDelamorBraga_DISSERT.pdf: 4585980 bytes, checksum: d326384d60c91e45c1baa21eecdf9da1 (MD5) Previous issue date: 2016-04-28 / A necessidade de melhoria do desempenho das atividades do Estado ? uma preocupa??o presente na gest?o p?blica brasileira. Diante de muitas normas a serem cumpridas e da diversidade dos servi?os prestados, os gestores p?blicos necessitam de ferramentas que os auxiliem nessa ?rdua miss?o. A Se??o de Subsist?ncia da Base A?rea de Natal possui atividades operacionais e administrativas e necessita de uma ferramenta estrat?gica para gerir essas atividades. Nesse sentido, os estudos sobre o uso do Balanced Scorecard em organiza??es p?blicas no Brasil apontam a viabilidade de sua utiliza??o para a melhoria do desempenho organizacional, todavia deve haver uma adapta??o de sua metodologia para eliminar disfun??es comumente encontradas. A fim de melhorar o desempenho de um setor conciliando as atividades operacionais, administrativas e seu inter-relacionamento, o presente estudo intenta propor a implanta??o do BSC para apoiar a tomada de decis?es com vistas ? melhoria do desempenho. Isso se dar? por meio da cria??o do mapa estrat?gico e defini??o dos objetivos estrat?gicos do setor, da dissemina??o desses objetivos estrat?gicos, da determina??o de indicadores adequados que proporcionem informa??es para que as decis?es sejam tomadas pautadas na miss?o do setor e do planejamento das a??es de forma que elas ocorram com a aloca??o de recursos e no momento adequados. Ser? utilizada a pesquisa do tipo bibliogr?fica para a constru??o do modelo e ser? proposto o monitoramento de forma sist?mica para sua implementa??o. Ap?s essas etapas, haver? um projeto de interven??o para a implementar do BSC na Se??o de Subsist?ncia da Base A?rea de Natal. / The need to improve the performance of government activities is a concern present in the Brazilian public management. Before many standards to be met and diversity of services, public managers need tools to assist in this difficult task. The Subsistence Section of the Natal Air Force Base has operational and administrative activities and needs a strategic tool for managing these activities. In this direction, studies on the use of the Balanced Scorecard in public organizations in Brazil point to the feasibility of its use for improving organizational performance, however there should be an adaptation of the methodology to eliminate dysfunctions commonly found. In order to improve the performance of a sector reconciling the operational activities, administrative issues and its interrelationship, this study seeks to put forward the implementation of the BSC to support decision-making in order to improve performance. This aim will be achieved through the creation of a strategic map and definition of the strategic objectives of the sector, the spread of these strategic objectives, the definition of proper indicators that provide information so that decisions are taken guided by the sector's mission and by the planning, in a way they occur with the allocation of resources and at proper time. The research will apply the bibliographical methodology for the model development, and a systemic monitoring will be proposed for its implementation. Following these steps, there will be an intervention project to implement the BSC in Subsistence Section of Natal Air Force Base.

Made available in DSpace on 2016-04-28T20:19:08Z (GMT). No. of bitstreams: 1 2006-Marlone Wilson Souza.pdf: 432960 bytes, checksum: 431c37374246c5c1feb6417dd695f194 (MD5) Previous issue date: 2006-09-06 / This study addresses themes arising from studies on performance analysis, specifically considering the analysis of relative efficiency, through the use of the model known as DEA (Data Envelopment Analysis), as introduced by Charnes, Cooper and Rhodes (1978) and based on the first studies of Farrel (1957). The technique was applied to a military health organization, the Central Army Orthodontic Clinic, aiming to propose and describe a methodology which would be capable of evaluating the relative efficiency of the clinics which make up the organization, identifying its efficient and inefficient units. The data used was obtained form the administration department of the Central Army Orthodontic clinic throughout 2005. The model conceived by Charnes, Cooper and Rhodes (1978) is known as CCR and input was adopted for orientation, as the maintenance of output was used as a base searching for efficiency through the minimization of economic supplies. To put the DEA model into action, the SIAD (Integrated System of support for decision-making) programme was used, using as economic supplies the direct materials and the relevant indirect costs, considering income generated and patients treated as the product in 11 DMU (clinics). Two distinct models were created, initially comparing the economic supplies and the income (representing the financial component) and finally the same economic supplies with patients treated (representing a non-financial component), describing in each case the efficient and inefficient DMU, as well as the degree of comparison of each case. It was concluded that it is possible to evaluate the relative efficiency of DMU in an organization of this nature, and that it is feasible to use DEA as a tool to calculate the proportion of subsidies in the decision making process, also opening up the possibility for other studies in military organizations which deal with war related activities and the operational use of the armed forces. / Esta pesquisa abordou conceitos advindos de estudos sobre an?lise de desempenho, considerando especificamente a an?lise da efici?ncia relativa, atrav?s da utiliza??o do modelo denominado DEA (Data Envelopment Analysis), introduzido por Charnes, Cooper e Rhodes (1978) baseados nos primeiros estudos de Farrel (1957). A aplica??o da t?cnica foi realizada em organiza??o militar de sa?de, a Odontocl?nica Central do Ex?rcito, a fim de propor e descrever uma metodologia capaz de prover a avalia??o da efici?ncia relativa das cl?nicas que integram a organiza??o, identificando as suas unidades eficientes e/ou ineficientes. Foram utilizados os dados obtidos junto ? administra??o da Odontocl?nica Central do Ex?rcito no exerc?cio de 2005. O modelo concebido por Charnes, Cooper e Rhodes (1978), conhecido na literatura por CCR, foi escolhido e adotou-se a orienta??o input, j? que se tomou por base a manuten??o dos outputs buscando-se a efici?ncia atrav?s da minimiza??o dos insumos. Para rodar a modelagem DEA foi selecionado o programa SIAD (sistema integrado de apoio ? decis?o), carregando como insumos os materiais diretos e os custos indiretos relevantes e considerando como produtos a receita faturada e os pacientes atendidos em 11(onze) DMU (cl?nicas). Foram criados dois modelos distintos, inicialmente contrapondo-se esses insumos e a receita (componente de natureza financeira) e posteriormente os mesmos insumos com pacientes atendidos (componente de natureza n?o financeira), descrevendo-se as DMU eficientes e ineficientes em cada caso, bem como a magnitude comparativa em cada situa??o. Concluiu-se que ? poss?vel avaliar a efici?ncia relativa das DMU em organiza??o dessa natureza, demonstrando assim, como ? fact?vel o emprego da ferramenta DEA para proporcionar subs?dios no processo decis?rio, abrindo um campo para outras pesquisas em organiza??es militares que lidam com a atividade b?lica e com o emprego operacional da for?a terrestre.