This diploma thesis deals with the openness of the town hall towards the citizens of town Vsetin, or how citizens of the city can participate in the decision making processes which take place at the city hall. In the theoretical part, the author describes the theory of public administration. Further possibilities and reasons of public participation in the development of towns and cities, and also describes the control of public administration. The practical part is processed through a questionnaire survey and its subsequent evalu-ation, which provides feedback directly from the inhabitants of Vsetin. Outcome of the thesis is to evaluate whether the citizens of Vsetin are satisfied with the work of the Town Hall, if are involved in decision making processes relating to their city and if they are even interested to be involved.