The main aim of the thesis is to find the optimal division of load in the three queues, i.e. the optimal degree of overlap of skills between the two servers with waiting time in queue as the performance measure. The model under consideration is a polling system with two servers and three queues - two specialized queues, 1 and 2, and a common queue, queue 3. One of the servers cycles between queues 1 and 3 and the other between 2 and 3. The imbedded Markov chain state equations and the functional equations for queue length probability generating functions are formulated. It was not possible to obtain a closed for expression for the exact mean waiting time in the queues by solving the functional equations. So, an attempt has been made to get an approximate closed form expression that could be used to find the optimal division of load in the three queues. Since the results are available only for the symmetric system we first assume the two specialized queues to be identical. But later we relax this assumption and give approximation method for the asymmetric system. The recommended method to approximate the mean waiting time in a queue can be used to determine the optimal allocation of load to the three queues. / Thesis / Master of Science (MSc)

The central thesis of this dissertation is that by combining classical scheduling methodologies with those of inventory management and queueing theory we can better model, understand and solve complex real-world scheduling problems. In part II of this dissertation, we provide models of a realistic supply chain scheduling problem that capture both its combinatorial nature and its dependence on inventory availability. We present an extensive empirical evaluation of how well implementations of these models in commercially available software solve the problem. We are therefore able to address, within a specific problem, the need for scheduling to take into account related decision-making processes. In order to simultaneously deal with combinatorial and dynamic properties of real scheduling problems, in part III we propose to integrate queueing theory and deterministic scheduling. Firstly, by reviewing the queueing theory literature that deals with dynamic resource allocation and sequencing and outlining numerous future work directions, we build a strong foundation for the investigation of the integration of queueing theory and scheduling. Subsequently, we demonstrate that integration can take place on three levels: conceptual, theoretical and algorithmic. At the conceptual level, we combine concepts, ideas and problem settings from the two areas, showing that such combinations provide insights into the trade-off between long-run and short-run objectives. Next, we show that theoretical integration of queueing and scheduling can lead to long-run performance guarantees for scheduling algorithms that have previously been proved only for queueing policies. In particular, we are the first to prove, in two flow shop environments, the stability of a scheduling method that is based on the traditional scheduling literature and utilizes processing time information to make sequencing decisions. Finally, to address the algorithmic level of integration, we present, in an extensive future work chapter, one general approach for creating hybrid queueing/scheduling algorithms. To our knowledge, this dissertation is the first work that builds a framework for integrating queueing theory and scheduling. Motivated by characteristics of real problems, this dissertation takes a step toward extending scheduling research beyond traditional assumptions and addressing more realistic scheduling problems.

The central thesis of this dissertation is that by combining classical scheduling methodologies with those of inventory management and queueing theory we can better model, understand and solve complex real-world scheduling problems. In part II of this dissertation, we provide models of a realistic supply chain scheduling problem that capture both its combinatorial nature and its dependence on inventory availability. We present an extensive empirical evaluation of how well implementations of these models in commercially available software solve the problem. We are therefore able to address, within a specific problem, the need for scheduling to take into account related decision-making processes. In order to simultaneously deal with combinatorial and dynamic properties of real scheduling problems, in part III we propose to integrate queueing theory and deterministic scheduling. Firstly, by reviewing the queueing theory literature that deals with dynamic resource allocation and sequencing and outlining numerous future work directions, we build a strong foundation for the investigation of the integration of queueing theory and scheduling. Subsequently, we demonstrate that integration can take place on three levels: conceptual, theoretical and algorithmic. At the conceptual level, we combine concepts, ideas and problem settings from the two areas, showing that such combinations provide insights into the trade-off between long-run and short-run objectives. Next, we show that theoretical integration of queueing and scheduling can lead to long-run performance guarantees for scheduling algorithms that have previously been proved only for queueing policies. In particular, we are the first to prove, in two flow shop environments, the stability of a scheduling method that is based on the traditional scheduling literature and utilizes processing time information to make sequencing decisions. Finally, to address the algorithmic level of integration, we present, in an extensive future work chapter, one general approach for creating hybrid queueing/scheduling algorithms. To our knowledge, this dissertation is the first work that builds a framework for integrating queueing theory and scheduling. Motivated by characteristics of real problems, this dissertation takes a step toward extending scheduling research beyond traditional assumptions and addressing more realistic scheduling problems.