Diploma thesis deals in the first part about theoretical description of features of quality management system in some ideal company, then in the second part we made a review of management system in real company in comparison with predefined ideal model and we have proposed improvements. In the last part we accomplished some of the proposed improvements- process maps, organizational structure and appointment of responsibilities, blank forms for extended data capture and retention of records.

The master’s thesis is focused on management issues within the organization. It describes and evaluates selected management approaches to capture individual thoughts and consequently creates a comprehensive management philosophy that is applicable across a wide range of specialization. It also deals with the non-governmental non-profit sector, the introduction of a process approach and improvement through the Deming PDCA cycle.