Made available in DSpace on 2016-04-04T18:29:45Z (GMT). No. of bitstreams: 1 Tatiana Hoffmann Palmieri Perches.pdf: 677571 bytes, checksum: 3f4a1d88c21b3eabdd535c7e46627b0d (MD5) Previous issue date: 2009-02-18 / This research aimed to bring about essential elements present in the psychological change process that is triggered by the psychological on duty service on the clients; this modality of psychological intervention is characterized by a unique session encounter. One or two meetings afterwards are also possible. This study is based on the Person Centered Approach, developed by Carl Rogers. It took place in a psychological service offered to the staff of a General Hospital in the countryside of S?o Paulo state. It was adopted the phenomenological method with a Husserl s inspiration which is compatible with the epistemological principles of humanistic psychology. It was possible to make an analysis of the elements that were present in the researcher and clients? inter-subjective experiences. This modality of psychological intervention, so called, psychological on duty service, when it is practiced according to the person centered approach, suggests that the professional on duty adopts facilitating attitudes of unconditional positive regard, empathic comprehension and congruency or authenticity. These attitudes constitute the therapist-client relation and they are close in the meaning to the dialogic and mutuality encounter performed by Buber. Four narratives were stated by the researcher from the sessions, based on fragments of sessions from the psychological on duty service, which represent the essential elements of the experience, taken from the process. The narratives enlighted elements of psychlogical nature which suggest the actualization of the self-knowledge potential of the clients, along with the personnal autonomy. The concept of significative psychological change refers to the simbolization process with the meaning given to experiences, from the psychological helping relation. The researcher concluded that a constructive changing process was triggered in the clients in the psychological on duty service context. The elements that facilitated this simbolization process may be these: client s spontaneous search for help, motivated by his feeling of vulnerability the anguish experience promoted; the on duty service proposal that is limited to a single session which encourages the stablishment of an important affective feeling in an intersubjective nature; an authentic emotional availability in the professional, which is visible by the unconditional positive regard, empathy and congruency, that became essential for the important stablishment of a process of psychological growth, when communicated to the client and the fact of being in a mutual relation, in the buberian meaning, allowing that the adequate simbolization happens from genuine talking and listening during the process. The psychological on duty service as a psychological intervention which legitimates client?s emergential demand represents an important alternative for psychological attention in institutions due to its inclusive and innovative clinical psychological proposal. / Esta pesquisa objetivou evidenciar como um processo de mudan?a psicol?gica ? desencadeado no cliente a partir do atendimento de plant?o psicol?gico. Baseou-se nos pressupostos da ACP - Abordagem Centrada na Pessoa, desenvolvida por Carl Rogers. Foi realizada no contexto de um servi?o de plant?o psicol?gico disponibilizado a funcion?rios de um Hospital Geral do interior do estado de S?o Paulo. Adotou-se o m?todo fenomenol?gico de inspira??o husserliana que ? compat?vel com os princ?pios epistemol?gicos da psicologia humanista, possibilitando uma an?lise dos elementos presentes na experi?ncia intersubjetiva vivida nas sess?es de plant?o, pela pesquisadora/plantonista e os clientes. Esta modalidade de aten??o psicol?gica denominada plant?o psicol?gico, quando praticada ? luz da ACP, prop?e que o plantonista adote atitudes facilitadoras de considera??o positiva incondicional, compreens?o emp?tica e congru?ncia ou autenticidade. Estas atitudes constituidoras da rela??o psicoterapeuta/cliente aproximam-se do conceito de encontro dial?gico desenvolvido por Buber. A pesquisadora construiu quatro narrativas a partir dos atendimentos realizados, com base em fragmentos das sess?es de plant?o psicol?gico que representam os elementos essenciais apreendidos. Estas sugerem a presen?a de um processo de atualiza??o do potencial de auto conhecimento por parte dos clientes que lhes possibilitou readquirir a autonomia pessoal. Entende-se, nesta pesquisa, por processo de mudan?a psicol?gica significativa a atribui??o de significados ?s experi?ncias ou sentido ?s ang?stias, a partir de um processo de simboliza??o. Desta forma, as narrativas descreveram o processo de mudan?a num sentido positivo na dire??o de uma simboliza??o adequada das experi?ncias vividas. Concluiu-se que os elementos que facilitaram este processo de simboliza??o foram a busca espont?nea do cliente, motivada pela vulnerabilidade desencadeada pela experi?ncia de ang?stia; a dimens?o temporal, vista como uma possibilidade de atualiza??o da historicidade, por meio da peculiaridade deste encontro intersubjetivo; o estar em rela??o no sentido buberiano - evidenciando a import?ncia da reciprocidade e da mutualidade na rela??o, uma vez que a simboliza??o adequada ocorre a partir da fala e da escuta genu?na de ambos, plantonista e cliente, ao longo do processo; uma disponibilidade emocional aut?ntica por parte do plantonista traduzida por atitudes de aceita??o positiva incondicional, empatia e congru?ncia, essenciais no desencadeamento de um processo de crescimento psicol?gico no qual a busca pelo sentido das experi?ncias vividas ? mobilizada e potencializa um produtivo reencontro consigo mesmo. Concluiu-se, ainda, que o Plant?o Psicol?gico como uma interven??o que legitima a demanda imediata do cliente representa uma alternativa importante de aten??o psicol?gica em institui??es, ao constituir-se em uma proposta inovadora por seu car?ter inclusivo.