Submitted by Alessandro Thiesen Flores (alessandro.thiesen@gmail.com) on 2019-01-23T23:58:12Z No. of bitstreams: 1 THIESEN_POS_DEFESA_21012019.pdf: 5692429 bytes, checksum: bf908d447092aff6e106e894a1f1bb5f (MD5) / Rejected by Pamella Benevides Gonçalves null (pamella@feg.unesp.br), reason: Solicitamos que realize correções na submissão seguindo as orientações abaixo: • A capa e ficha catalográfica não são consideradas para contagem de páginas. a paginação deve aparecer no canto superior direito a partir da introdução, realizei a contagem das páginas e seu trabalho deve com o número (19)*, após você precisa atualizar a numeração na ficha catalográfica, nas listas e no sumário. • As palavras-chave e keyword devem ser separadas entre si por ponto final e também finalizadas por ponto. (favor ver exemplo no template ou diretrizes) • Os títulos dos elementos pré- textuais e pós textuais devem ser centralizados. ~ • Qualquer que seja o tipo de ilustração (figuras, desenhos, gráficos, diagramas,fluxogramas, fotografias, mapa, planta, quadro, imagem entre outros) sua identificação (título) aparece na parte superior com letra tamanho 12; o Na parte inferior, Tamanho da letra 10, indicar a fonte consultada (elemento obrigatório, mesmo que seja produção do próprio autor), notas e outras informações necessárias à sua compreensão. o Devem conter a fonte mesmo que elaborada pelo autor. o Ex: Fonte: Autor Fonte: Autoria própria (favor ver exemplo no template ou diretrizes) • As fontes das ilustrações, tabelas e quadros não podem ser links . Areferência deve ser informada ao final, seguindo os padrões da ABNT.Para indicar a fonte, deve ser colocada a autoria e o ano entre parênteses. Ex.: Martins (2010). Quando uma referência for retirada de um meio eletrônico deve-se identificar uma autoria para o que é visualizado na página; se não houver título, escrever uma pequena descrição do que foi visto e seguir com os dados: disponível em:<endereço eletronico> . Acesso em: xx mes xxxx. A autoria pode ser uma pessoa física, uma Instituição, uma empresa, uma pessoa jurídica e até o nome do próprio site. Ex.: ECOVILAS. Condomínios autossustentados e permaculturais. Disponível em: <http://www.ecoovilas.com/projetos/permacultura>. Acesso em: 10 out. 2017. Será colocado na Fonte: Ecovilas (2017) • A tabela expõe dados estatísticos, representados numericamente. A forma de apresentação é a seguinte: o lados esquerdo e direito da tabela sempre abertos; o partes superior e inferior sempre fechadas; o não há traços horizontais e verticais para separar números, em seu interior.  Devem conter a fonte mesmo que elaborada pelo autor. Para tabelas que ultrapasse as dimensões de uma página, deve ser apresentada em duas ou mais partes, neste caso, a tabela interrompida não é delimitada por traço horizontal na parte inferior e acrescenta-se o termo (continua) após o título. nas folhas seguintes insere-se novamente o título da tabela e o termo (continuação ) e na última folha o termo (conclusão) exemplo nas diretrizes. • Referências. A palavra Referências deve ser centralizada, e não conter numeração de seção; As referencias devem ser justificadas, espaço simples com um espaço simples(enter) entre elas. • Sobre a elaboração das referencias e citações favor solicitar ajuda com a bibliotecária Juciene (juciene.pedroso@unesp.br) e formatação Jaquelina (jaquelina.cesar@unesp.br) Mais informações acesse o link: http://www2.feg.unesp.br/Home/Biblioteca21/diretrizes-2016.pdf Agradecemos a compreensão. on 2019-01-24T16:08:54Z (GMT) / Submitted by Alessandro Thiesen Flores (alessandro.thiesen@gmail.com) on 2019-01-26T18:03:59Z No. of bitstreams: 1 Entrega dissertacao.pdf: 5684525 bytes, checksum: 8cf892ef316d2ca634e88a9a3e2fbb27 (MD5) / Rejected by Ana Cristina Figueiredo Loureiro (ana-cristina.loureiro@unesp.br), reason: Bom dia Alessandro, Solicitamos que realize correções na submissão seguindo as orientações abaixo: Na página 30,no final da página, teve um corte do texto, ficou uma página em branco. Seguir os exemplos abaixo e aplicar para as TODAS fontes das tabelas, figuras.... Fonte: Sobrenome do autor (ano) Ex: Silva (2017) Na Figura 4 Incorreto: Fonte: IBRAHIM; ILINCA; PERRON (2008) Correto: Fonte: Ibrahim; Ilinca; Perron (2008) Incorreto: Fonte: AGÊNCIA NACIONAL DE ÁGUAS (2017b). Correto: Fonte: Agência Nacional de Águas (2017b) Verificar o 2017a, não localizado Incorreto: Fonte: IBGE (2018) Correto: Fonte: Instituto Brasileiro de Geografia e Estatística (2018) Figura 20 Incorreto: Fonte: GOOGLE EARTH (2018), Correto: Fonte: Google (2018) Na lista de referência ficará assim: GOOGLE. Google Earth. Versão. Local: editora, ano. Disponível em: <site dowload>. Acesso em: (data que foi acessado) 20 ago. 2011 Todas as fontes tem que estar relacionadas na lista de referências A bibliotecária Juciene irá enviar as correções da lista de referências. Agradecemos a compreensão on 2019-01-29T11:47:01Z (GMT) / Submitted by Alessandro Thiesen Flores (alessandro.thiesen@gmail.com) on 2019-01-31T03:01:46Z No. of bitstreams: 1 Entrega dissertacao 2019.01.31.pdf: 5685627 bytes, checksum: 5b967da1fd0d43b152ada4ae323e8217 (MD5) / Approved for entry into archive by Ana Cristina Figueiredo Loureiro (ana-cristina.loureiro@unesp.br) on 2019-01-31T15:32:33Z (GMT) No. of bitstreams: 1 flores_at_me_guara.pdf: 5685627 bytes, checksum: 5b967da1fd0d43b152ada4ae323e8217 (MD5) / Made available in DSpace on 2019-01-31T15:32:33Z (GMT). No. of bitstreams: 1 flores_at_me_guara.pdf: 5685627 bytes, checksum: 5b967da1fd0d43b152ada4ae323e8217 (MD5) Previous issue date: 2018-12-03 / Sistemas híbridos de geração de energia, que combinam a geração eólica com a geração hidráulica, são um modo de melhorar o aproveitamento da energia gerada pelos inconstantes e aleatórios ventos, e supri-la quando houver a demanda de energia por parte dos consumidores. A presente pesquisa analisa a possibilidade de conversão de centrais hidrelétricas convencionais em centrais de acumulação por bombeamento associadas a centrais eólicas, visando o aumento da oferta de energia elétrica no horário de ponta do Sistema Elétrico Brasileiro. Esta pode ser uma ser uma alternativa sustentável de adaptação do sistema hidrotérmico brasileiro às mudanças climáticas e a períodos de escassez hídrica. A pesquisa é desenvolvida através de um estudo de caso na Bacia Hidrográfica do Rio Paraíba do Sul, mais especificamente, nas Usinas Hidrelétricas de Paraibuna e Santa Branca. A análise consiste em fazer simulações de operação de uma Central Hidrelétrica de Acumulação por Bombeamento (CHAB) para bombear água no horário fora de ponta e gerar a energia acumulada no horário de ponta, associado a um parque eólico para alimentar as bombas e assim sincronizar a geração de energia eólica com o pico de demanda energética. São realizadas simulações com três objetivos diferentes (melhoria do uso da água, maximização da geração da energia no horário de ponta e a maximização da variação total de energia gerada e consumida). Em termos de variação de energia gerada, conclui-se que a CHAB propicia um aumento de aproximadamente 12,5% (em relação ao total gerado anualmente pela usina de Paraibuna) ou 41,8 GWh/ano na energia gerada no horário de ponta, atendendo assim o pico de demanda e consequentemente dando maior estabilidade ao sistema elétrico. Como esperado, o balanço energético de Paraibuna é negativo, uma vez que há perdas adicionais das operações de bombeamento, totalizando aproximadamente uma redução de 7,8% (em relação ao total gerado anualmente pela usina de Paraibuna). Além da maior oferta de energia no horário de ponta, conclui-se que a CHAB contribui para a regularização hídrica, uma vez que diminui a variabilidade do nível de montante tanto nos períodos de cheias e principalmente nos períodos de crise hídrica. / Hybrid systems for power generation that combine wind with hydroelectric generation are a way to synchronize the power demand from grid and the power generated by the wind power generation. The research project analyses the adaptation of existing hydro powerplants, changing them into Power Storage Powerplants, combined with wind farms to increase the energy generation in the peak-demand period in Brazilian Electrical System. It can be a sustainable solution to adapt the Brazilian Hydro-Thermal System to climate changes and drought periods. The research project has been developed in a system proposed in the Paraiba do Sul Basin, specifically, in the Paraibuna and Santa Branca Power Plants. The analysis consists in simulating the daily operation of Pumped Storage Powerplant (PSP) to pump the water in the off-peak period and generate the storage energy in the peak period, linked to a wind farm to feed the pumps to synchronize the energy generated by wind farm with peak-demand period. Three goals (improve the water usage, maximization of power generated in the peakdemand period and maximization of overall power generated) has been simulated. Regarding the addition of power generated, PSPs can increase by 12.5% approximately (in relation to the total amount generated annually by the Paraibuna Powerplant) or 41.8 GWh/year during peakdemand period, fulfilling the peak power demand and consequently improve the stability of overall electric system. The energy balance of Paraibuna Power Plant and PSP is negative as expected, since there are additional losses from pumping mode, resulting 7.8% reduction (in relation to the total amount generated annually by the Paraibuna Powerplant). In addition to increase energy availability in the peak period, one concludes that PSP helps to stabilize the generation system, since it reduces the variability of upstream level either on flood periods and mainly on drought periods.

This thesis evaluates transparency in the context of water utilities’ regulation by comparing legal frameworks in three jurisdictions: Victoria (Australia), England (United Kingdom) and Jakarta (Indonesia). Each of these jurisdictions is selected because of their particular ownership and regulatory model. The thesis analyses whether specific ownership or regulatory models will have implications for transparency. The terms “transparency” and “water utilities’ regulation” are first defined and form the thesis’ analytical framework. This is then applied against the three jurisdictions compared. By evaluating each of the three jurisdictions, the thesis expects to provide explanation on how transparency is enabled or inhibited by the legal frameworks. The thesis recommends a solution by comparing the three jurisdictions and generating “lessons learned”.

Electronic Payment Systems (EPS) are gaining popularity all over the world. An EPS consists of many component technologies which facilitate cashless payments for services. The focus of this thesis is on device associated technologies that an end customer uses to initiate an e-payment for a particular service via a Payment Service Provider (PSP). A technology solution in an EPS is developed by a Payment Solution Developer (PSD). The market between a PSP and a PSD is a B2B market. A PSD must understand and develop that combination of technology and service which will successfully diffuse. The success of a PSP therefore depends a lot on what a PSD develops. A theoretical framework to measure diffusion of e-payment technologies, services and their combinations in the B2B market was developed and empirically assessed in this thesis. Two concepts namely concept of breadth and concept of spread were defined. The concept of breadth and spread were applied to e-payment technologies, services and their combinations. The derived concepts namely technology breadth, service breadth, technology spread, service spread and technology-service combination spread were defined and measured. We then extended the concept of breadth to understand utilization of technologies and services within an EPS. Set theory was used to describe the framework. A sample of 45 EPS was compiled from various sources. This secondary data of EPS consisted of 8 technologies and 16 services. The 8 technologies are Interactive Voice Response (IVR), text messaging using Short Messaging Service (SMS), text messaging using Unstructured Supplementary Service Data (USSD), mobile internet using Wireless Application Protocol (WAP), mobile application, Near Field Communication (NFC), Personal Computer (PC) internet and smart card. The 16 services are retail shopping payment, banking, health payment, insurance payment, mobile bill payment, mobile recharge, money transfer, movie ticket booking, parking fee payment, restaurant payment, payment at sports/swimming club, toll payment, transportation payment, tuition fee payment, utilities payment, and vending machine payment. Three categories of PSPs namely core payment service providers (n=18), non-core payment service providers (n=12) and merchants (n=15) were identified from the 45 EPS. Binomial proportion test was used to verify the concepts of breadth and spread. Spearman correlation was used to find correlation between the concept of breadth and spread of technologies and services. The 45 EPS in the sample were then grouped under three sub groups based on the categories of their PSPs. Binomial tests were used within each sub group to understand the preferences of technologies, services and their combinations by each category. The results verified that certain e-payment technologies possess more breadth i.e., capability to deliver many e-payment services and certain e-payment services possess more breadth i.e., delivered by many e-payment technologies. A difference in diffusion i.e., spread of technologies, services and their combinations were observed. Details of these differences are discussed in this thesis for technologies, services and their combinations. A positive correlation was observed between the concept of breadth and spread. Specialization of technologies, services and their combinations within categories of PSPs were observed. Variations in utilization of technologies and services by EPS were observed.

Thèse de doctorat présenté en vue de l'obtention du doctorat en psychologie - recherche intervention, option psychologie clinique (Ph.D) / La gestion des réactions de stress post-traumatique dans les premiers jours suivant l’exposition à un événement traumatique (ÉT) au travail reste un défi pour les organisations de premiers répondants et répondantes d’urgence tels que les services médicaux d’urgence (SMU) dans lesquels travaillent les paramédics et les répartitrices et répartiteurs médicaux d’urgence (RMU). Ces travailleurs et travailleuses sont particulièrement exposés à des situations traumatiques imprévisibles et récurrentes, qui les rendent plus à risque de vivre de la détresse et des difficultés d’adaptation. Les recherches doivent se poursuivre pour savoir comment intervenir auprès de ces personnes, car à l’heure actuelle aucune intervention n’a démontré une efficacité suffisante. L’approche des Premiers Soins Psychologiques (PSP), informée par les données probantes, vise à réduire la détresse initiale et promouvoir des stratégies d’adaptation chez les individus exposés à un ÉT. Elle peut être délivrée par des paires aidantes et pairs aidants précocement, en accord avec des directives internationales. Cette approche est encore peu étudiée par la recherche scientifique. L’objectif de cette thèse est d’identifier comment l’approche des PSP peut s’intégrer auprès de paramédics et RMU. Une première étude a été menée auprès de 11 paires aidantes et pairs aidants afin d’explorer qualitativement les facteurs qui peuvent influencer l’adhésion dans le temps des bénéficiaires et des paires aidantes et pairs aidants dans leur participation à l’intervention des PSP, grâce à des entretiens semi-structurés individuels. Quatre thèmes et 11 sous- thèmes influençant l’adhésion ont été identifiés : (1) perceptions et attitudes individuelles des paires aidantes et pairs aidants et des bénéficiaires à l’égard des PSP ; (2) impacts perçus sur les paires aidantes et pairs aidants et les bénéficiaires ; (3) soutien organisationnel aux PSP et (4) congruence avec la culture professionnelle. Les résultats de cette étude suggèrent qu’il est possible d’agir sur divers facteurs au niveau individuel, organisationnel et culturel pour améliorer l’adhésion et qu’il faut surveiller les facteurs pouvant nuire à l’intervention des PSP dans le temps. Une seconde étude qualitative a exploré la perception des bénéficiaires (n=13) de l’intervention des PSP. Les résultats semblent indiquer que l’intervention des PSP permet de répondre aux besoins immédiats des travailleurs et travailleuses en accord avec les cinq principes essentiels d’une intervention précoce de Hobfoll (Hobfoll et al., 2007). L’intervention des PSP favoriserait également l’adaptation et le rétablissement après un ÉT, en contribuant à réduire la stigmatisation de la santé mentale, à augmenter les comportements de recherche d’aide et à diminuer les impacts négatifs organisationnels. Enfin, des éléments spécifiques à l’intervention ont été identifiés comme favorisant l’appréciation de l’intervention. L’identification de ces composantes nous donne des pistes d’amélioration de l’intervention afin de guider au mieux les organisations dans l’implantation et la mise en œuvre des PSP. Ces résultats qualitatifs peuvent également contribuer à informer de futures études quantitatives quant aux directions à prendre pour tester l’efficacité des PSP. Les résultats issus de ces deux articles ont permis de contribuer au développement de la littérature scientifique sur la pertinence et la façon dont peut s’intégrer l’intervention des PSP dans les organisations de premiers répondants et répondantes d’urgence en agissant sur divers facteurs au niveau individuel, organisationnel et culturel et ainsi améliorer l’adhésion dans le temps. Ils mettent aussi en lumière les bénéfices possibles des PSP et offrent des pistes concrètes d’amélioration pour les organisations qui souhaitent implanter ou bonifier la mise en œuvre des PSP comme intervention post-traumatique précoce auprès de leur personnel. / Managing post-traumatic stress reactions during the first days following exposure to a traumatic event (TE) at work remains a challenge for first responder organizations such as emergency medical services (EMS) (p.ex. paramedics and emergency medical dispatchers). These workers are particularly exposed to unpredictable and recurring traumatic situations, which puts them at increased risk for distress and adjustment difficulties. More research is needed to determine how to intervene with these people as no intervention has yet been shown to be sufficiently effective. The evidence informed Psychological First Aid (PFA) approach aims to reduce initial distress and promote coping strategies in individuals exposed to a TE. It can be early delivered by peer helpers, congruently with international guidelines. This approach is still largely unexplored in the scientific literature. The purpose of this thesis is to identify how the PFA approach can be integrated among paramedics and emergency medical dispatchers. The first paper was conducted with 11 peer helpers to qualitatively explore factors that may influence adherence over time of recipients and peer helpers in their participation in the PFA intervention, through individual semi-structured interviews. Four themes and 11 subthemes influencing adherence were identified: (1) individual perceptions and attitudes of peer helpers and recipients about PFA intervention; (2) perceived impacts on peer helpers and recipients; (3) organizational support to PFA intervention; and (4) congruence with the occupational culture. The results of this study suggest that a variety of factors can be acted upon to improve adherence and that factors that may interfere with PFA involvement over time should be monitored. A second paper explored recipients’ (n=13) perceptions of the PFA intervention. The results of the thematic analysis suggest that the PFA intervention addresses the immediate needs of workers in accordance with Hobfoll’s five essential principles of early intervention (Hobfoll et al., 2007). This intervention would also promote adjustment and recovery after a TE, regarding the reduction of stigma, the increase of help-seeking behaviours, and the decrease of organizational difficulties. Finally, specific components regarding the intervention or the provider were identified as promoting appreciation of the PFA intervention. The identification of these components provides us with avenues for intervention improvement to best guide first responder organizations in the implementation and delivery of PFA. These qualitative findings also help to inform future quantitative studies as to which directions to take to test the effectiveness of this intervention. The results of these two articles have contributed to the development of the scientific literature on whether and how to integrate the PFA intervention in first responder organizations. They highlighted the possible benefits of such an intervention and offered concrete avenues for improvement for organizations wishing to implement or improve the implementation of PFA as an early post-traumatic intervention for their personnel.