This study aims to investigate the impact of the COVID-19 pandemic on the management and user services of the public libraries staff in Denton County, Texas, by understanding the challenges faced by library staff during the pandemic, adaptation strategies used, and lessons learned for future crises. The study employed quantitative methodology, utilizing a survey distributed online via email to 152 library staff. Participants were selected through a random sampling method, and 107 respondents met the criteria for the study. The findings of the study are as follows: The management issues faced by the library staff involved remote work arrangements, online services provided, the need to increase the number of digital resources available, and staff training. The most common issues staff faced were providing remote library services to the user, balancing work and personal life, and attending virtual meetings using various digital platforms. The public library staff dealt with the COVID-19 changes by increasing their hours on remote work, using digital platforms, and making remote work arrangements. Despite the challenges, most participants gained valuable and positive experiences during the pandemic. It can be said that overall, COVID-19 did have an impact on the staff. The results of this study provide valuable insights for library employees, managers, policymakers, and researchers and offer guidance for future pandemic preparedness.