Made available in DSpace on 2014-12-17T13:53:32Z (GMT). No. of bitstreams: 1 PauloCMOJ_DISSERT.pdf: 6092098 bytes, checksum: eafd57317c94cdd77348674be077bf4e (MD5) Previous issue date: 2011-08-15 / This thesis aims to identify how civil servants perceive changes made inthe carrying out of their work after their taking part in the Course forTechnicians in Public Management of the Government of Rio Grande do NorteState. As for the methodological procedures, an exploratory-descriptivequantitative research has been carried out through structured questionnaires appliedto 118 civil servants from the first groups of the Course for Technicians, thusshowing a margin of error of 4.18% to 95% of confidence, according to theprocedures of finite sampling. The table processing and analysis rested uponthe Statistical Package for the Social Sciences SPSS and was carried outthrough univariate, bivariate and multivariate techniques with emphasis on thetechnique called Factor Analysis. It was possible to identify that the level ofsatisfaction of the students was high and there was a clear perception by themthat the course assisted to changes in their work. Through Factor Analysis itwas verified that the factors that may be related to changes in the work of thecivil servants are "Contribution to Society", "Efficiency andEfficacy in the Work Environment", "Applicability of Contents"and "Capacitating for Leadership". The conclusion of the studyindicates that the factors obtained are directly related to the basis of thenew public management by means of guidance toward efficiency and efficacy in aperspective of leadership, the contents of the course being thus made into newattitudes toward work which end up yielding better results for society / A presente disserta??o teve por objetivo identificar a percep??o dos servidores p?blicos sobre as mudan?as produzidas na execu??o do trabalho, a partir da participa??o no Curso de Tecn?logo em Gest?o P?blica do Governo do Estado do Rio Grande do Norte. Com a import?ncia que tem sido atribu?da ? gest?o de pessoas no contexto organizacional contempor?neo, quest?es relacionadas ao treinamento e desenvolvimento de compet?ncias e habilidades adquiriram maior relev?ncia, inclusive no setor p?blico, sob a influ?ncia do pensamento da Nova Gest?o P?blica - NGP. Relativamente aos procedimentos metodol?gicos foi realizada uma pesquisa quantitativa de natureza explorat?ria-descritiva entre 118 servidores das tr?s primeiras turmas do curso empregando Statistical Package for the Social Sciences SPSS para utilizar t?cnicas uni, bi e multivariada, especialmente a an?lise fatorial. A pesquisa apurou um elevado n?vel de satisfa??o com o curso e a exist?ncia de uma clara percep??o do mesmo como contribuinte para a mudan?a no trabalho. A an?lise fatorial identificou quatro fatores que podem estar relacionados com a mudan?a no trabalho: contribui??o para sociedade , efici?ncia e efic?cia no trabalho , aplicabilidade dos conte?dos e capacita??o para lideran?a , todos identificados com a NGP