Abstract Human resource is the most valuable and prominent property to a company. No matter in what aspect, human resource is fundamental to the development and implementation of programs and plans to support the overall growth of the company. Hence, how to find the most competent employees through proper sources is what the business entity needs to consider about. The sources to find qualified employees include human resource website, newspapers, schools, governmental agencies for employment services, employment exhibition, referral, and transition. Reviewing the past researchs of human resource, most of them focus on recruitment and staffing, but few to deal with referral employment. However, in Taiwan where interpersonal relationship is highly valued and recommended, the recruitment of employees through referral is very common. Therefore, this research aimed at the referral. Furthermore, the research also aimed to find out in what kind of relationship between the referral and introducer, the referral would have a preferable and better performance. Would the same working experience with the present job that referrals had serve as a critical variable affecting the performance? The results reveal that the turnover rate of referral is much lower than those hired personnel through other sources. Referrals generally have better performances at work when they were co-workers with the introducers in their former jobs. The finding also shows that referrals also have better performance when they came from the related industries related to the present jobs. Key words : performance , recruiting sources, referral, turnover rate

The thesis is focused on the analysis of different recruitment and selection methods of new employees; the thesis evaluates modern methods of recruitment and selection of candidates used in recruitment agency CPL Jobs and provides suggestions for improving of the process within the agency. The aim of this thesis is to examine the process of recruitment and selection of new employees as a key component of modern approaches of personnel management, to describe the tools for achieving efficient process and submit their own proposals for improving its effectiveness. The thesis is divided into two parts. The theoretical part defines the process of recruitment and selection of qualified manpower, describes different methods of recruitment and selection of employees in recruitment agency. The practical part is based on personal experience and contains the analysis of current situation of using different sources and methods of recruitment and selection of new candidates in recruitment agency CPL Jobs and submits its improvement and further enhancement of the effectiveness.