The scholarly literature surrounding counselor supervision suggests that relational bonds built on liking, trusting, and caring between supervisors and counselors positively impact counselor willingness to disclose practice errors and ethical issues in supervision. This Delphi study explored the opinions of expert public rehabilitation supervisors regarding issues that affect the development and maintenance of relational bonds, as well as what factors affect counselor willingness to disclose in supervision, particularly minor ethical issues that may become more serious if not openly addressed. Forty-three supervisors who met the study criteria for experts were nominated for participation by TACE directors and public VR administrators. Expert criteria included five or more years of counselor supervision experience, possession of a Master's degree in Rehabilitation Counseling or related fields, and previous supervision training. This Delphi study was designed to solicit the insights of expert supervisors and add to the base of research knowledge concerning counselor supervision. The study is significant because it is the first of its kind to be pursued exclusively among public rehabilitation supervisors exploring how relational bonds, counselor disclosure, and ethics are integrated into rehabilitation counseling practice. Experts submitted their input using online questionnaires and were anonymous to other group members. In Round One, experts answered four open-ended questions regarding bonds and disclosure. In Rounds Two and Three, they ranked the importance of 39 Likert-scaled questions developed from Round One responses. Means and standard deviations were calculated for each round, and significance was tested using the Statistical Package for Social Sciences (SPSS). The major findings of this Delphi study were that trust has the most impact on the development of relational bonds, and that anticipated supervisor reactions are the biggest factor in counselor disclosure. Experts rated availability and fairness as the most important factors for bond development, and cultivation of trust as the highest-ranked strategy for facilitating disclosure. Experts ranked counselor fear of recrimination of lower importance than the literature indicates. The extent of expert understanding regarding the differences between egregious and non-egregious ethical behaviors was unclear. Suggestions for further investigation include (a) a Delphi study of expert rehabilitation counselors regarding bonds and disclosure, (b) examining supervisor needs for support from administration, (c) continuing education for supervisors and counselors regarding non-egregious ethical errors, and (d) reviewing ethics training opportunities for non-CRC supervisors and counselors in public rehabilitation agencies.

There has been lots of research done on customer retention in electronic commerce by using different theories and Model. But there is very less or no work done based on MODE (Motivation and Opportunity as Determinants) model by Fazio 1990. This thesis used MODEL to predict the factors that determine customer in retention in EC. Motivation and opportunity are the most important determinants for consumers choosing an online store. To study motivation and opportunity mechanisms underlying consumer-e-retailer exchange relationship, this research takes a new perspective, a perspective directed toward customer intention to repurchase or customer retention. By integrating MODE model of Fazio 1990 with ¡V process feasibility, switching cost, and relational bond. This study develops an integrated model of consumer retention in an e-retailer. Data for the study was collected using an online survey distributed via email, posting link on the social networking sites linkedin, facebook, and discussion boards¡¦ bbs, NSYSU website. Hypotheses were tested using structural equation modeling of SmartPls. Findings of the study imply that consumer retention in an online store is the affect of consumer motivation towards same online store. Specifically, a consumer¡¦s attitudes toward the key components of his/her entire online purchase experience (i.e., financial bond, social bond, structural bond, time and money saving, and switching cost) constitute the key drivers of consumer retention. Findings also indicate that motivation is intrinsically beneficial. If a consumer motivated by an online store, consumer will come back in the future to repurchase from the same e-retailer. Further, findings suggest that though motivation has a direct effect on future intentions and repurchase. Additionally, findings of the study imply that the effects of motivation on repurchase intention, but the opportunities available from another online store doesn¡¦t affect consumer attitude towards repurchase intention. Moreover search and experience type product moderately affect consumer attitude towards repurchase intention.