Thesis--University of Chicago. / Bibliography: p. 148-156.

Thesis (Ph. D.)--University of Wisconsin--Madison, 1967. / Typescript. Vita. Includes bibliographical references.

Thesis (Ph. D.)--University of Washington, 2005. / Vita. Includes bibliographical references (leaves 276-302).

Background: Two current growing health care trends in the United States are the escalating rates of obesity and the use of retail health care clinics. Poorly controlled diabetes can lead to long lasting health complications including renal and cardiac disease. Little is known about the recent trend of retail clinics expanding their scope and providing care for chronic diseases. The purpose of this project is to assess a baseline knowledge and personal attitudes of diabetes management of retail health providers at a specific chain of retail health clinics in Arizona. Purpose: This needs assessment will explore the intersection of these trends, as retail health care clinics expand beyond delivering urgent care, to providing comprehensive diabetes care. The purpose of this project is to assess provider knowledge of diabetes and personal attitudes towards diabetes in a retail health setting. Methods: Participants will complete an on-line diabetes knowledge questionnaire based upon the current standards of care for patients with diabetes from the American Diabetes Association and the Diabetes Attitude Survey (DAS-3). Results: Twenty-eight health care providers participated and results showed that 62% of the diabetes knowledge questions were answered correctly. The data also indicated that providers attitudes towards diabetes was generally supportive and positive for the patient. Participants generally agreed about the importance of special training for health care professionals who care for diabetic patients, understanding the seriousness of diabetes mellitus, recognizing the importance of glucose control. Participants valued patient autonomy and acknowledge the psychosocial role of diabetes mellitus in patients. Conclusion: This needs assessment indicated that 62% of the diabetes knowledge questions were answered correctly. The results of this study indicated that diabetes management education for retail health providers could be one approach to increase their knowledge. The results from the attitudes survey indicated that most providers agreed on the importance of managing diabetes and including the patient in their healthcare decisions. This assessment identified the need for further education for health care providers. Future studies may include assessment of an educational program for providers or assessing the quality of the diabetes management delivered in a retail health setting.

Self-service may increase customer satisfaction. But by allowing customers to be in close contact with goods before they purchase, exposes the retailer to possible shrinkage in the form of dishonest customers and staff. Suppliers contribute to the shrinkage problem by under-supplying or falsifying invoices. Errors in the capture of inventory information on the part of management and employees are further contributors to possible shrinkage. The combination of these three factors contributes to the phenomenon of 'retail shrinkage' and is directly responsible for eroding the profits of retailers. At present the South African retail market is highly competitive. It is almost saturated and retailers depend on sales volume and lower profit margins to remain in business. To increase profitability, South African retailers are pursuing re-branding and foreign market expansion strategies. This is aggravated by a higher shrinkage rate which in turn increases prices. Robust Shrinkage reduction leads to lower prices, better availability and safer shopping for consumers, greater sales and guaranteed shelf space for manufacturers and reduced losses and increased profitability for retailers. How this can be achieved is the challenging question for retailers. Bearing this in mind, this research is carried in two selected stores, from Woolworths and Checkers. The findings reveal that the above listed shrinkage problems are of great concern to the stores and they have put in place various loss reduction solutions. In this situation the list of solutions is diverse and 'prescribing' a solution is not the main concern. The challenge is how to systematically identify critical and solution seeking causes. From this research it was clear that neither of the two stores has a systematic Shrinkage related data gathering, recording and analysis tools. They are not collaborating with other firms in similar businesses. And worst of all they do not have a strategy to reduce loss because they do not seem to consider loss reduction as a core business activity. Finally, a strategic or policy deployment approach to loss reduction is recommended for the two stores. This includes shrinkage awareness, planning, shrinkage cause analysis, implementation and evaluation. Based on the strategic approach, specific solutions to the specific problems at the two stores are also provided. / Thesis (MBA)-University of KwaZulu-Natal, Durban, 2004.

Thesis (Ph. D.)--University of Toronto, 2004. / Adviser: Lynn Davie. Includes bibliographical references (leaves 138-146).

Airport performance is highly depended on effective retail management and management of airport concession. This thesis is tend to find the answer for two research questions developed, with a purpose to offer optimization of the dependency in a most convenient way:   What are the factors influencing successful retail operations in airports? and How to increase profit maximization and customers satisfaction through effective concession management?   The purpose of these research questions is to discover what is retail management in airport business sector. How airport operations management planning, implementing and evaluating their strategic decisions to generate revenues. More specifically, the purpose is focused on customers satisfaction and profit maximization approaches discovering airports. What is a correlation between attributes affecting airport revenue generation and operations management approaches, applied in different cases, when building relations with concessionaires. After conducting the survey with thirty international airports around the world, the importance of each attribute creating direct impact on customer satisfaction was measured and evaluated. The correlation between airport concession management types and the profit maximization was also identified and discussed. The research also became a starting point to investigate more factors influencing retail operations in airports.

by P. Ruby Lee. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 73-80). / Abstract also in Chinese. / Abstract --- p.1 / Chapters / Chapter One --- Introduction --- p.3 / Chapter 1.1 --- Research Motivation and Issues --- p.4 / Chapter 1.2 --- Purpose of Study --- p.5 / Chapter 1.3 --- Thesis Outline --- p.7 / Chapter Two --- Literature Review --- p.9 / Chapter 2.1 --- Retail Structural Change --- p.9 / Chapter 2.2 --- The Economic Reform and Institutional Change --- p.19 / Chapter Three --- Conceptual Outline of Evolution --- p.23 / Chapter 3.1 --- Acting Agents --- p.23 / Chapter 3.2 --- The Stimuli and Source of Evolution --- p.27 / Chapter 3.3 --- The Implication of Causality to Retailing --- p.33 / Chapter Four --- The Evolution of Retailing in China --- p.39 / Chapter 4.1 --- A Snapshot of History --- p.39 / Chapter 4.2 --- The Crystallisation of Retail Life --- p.42 / Chapter 4.3 --- The Structure of Causality and the Modes of Behaviour --- p.45 / Chapter 4.4 --- Discussion --- p.59 / Chapter Five --- Conclusion & Implication --- p.65 / Reference --- p.73

The problem with which this study is concerned is that of constructing a system of selection and human resource development for small retailers of apparel and accessories. The study has a twofold purpose. The first is to determine the extent to which organized selection and training practices exist in small apparel and accessory retailing establishments, and the general attitude which small retailers of apparel and accessories express toward the value of selection and training functions. The second is to construct a practical system which can be used in small apparel and accessory retailing establishments.

Two models are developed that considers the different services provided by retail firms as an output of the retail industry besides the goods sold. The first model considers that consumers only gain utility from consuming retail goods and services and the second model considers that consumers shop for retail goods and experience a transaction cost, which is determined by the level of services. From both models a measure of retail output and value added is constructed. The models are used to answer the following question. Does the Bureau of Economic Analysis (BEA) accurately capture the value of retail services while calculating the value added of the retail sector? The models are estimated by a Generalized Method of Moments estimation technique using data for the retail industry between 1980 and 2005. The estimate of parameters from both models suggests declining market power over time and scale economies in the retail industry. The BEA measures the retail output on the basis of the gross margin which is total sales less total purchases and does not consider the value of services. We compute value added on the basis of our models. In both models, the values of retail services are included while calculating retail output. Results show that the BEA has underestimated the value added of the retail sector for all years in the study. The degree of underestimation is close in both models and it declines across time.