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"January 2002" Includes bibliographical references: (p. 31-34). The primary purpose of this study is to develop a framework for identifying the primary drivers of the costs of being customer responsive. The authors' aim is to develop an understanding of the causal drivers of the costs of responsiveness as these costs are considered to be an important input to strategic and tactical decisions. In developing this framework, the paper links the characteristics of responsive manufacturing from the operations management literature with the insights from studies in the accounting literature relating to the drivers of cost. The paper attempts to model the cost impact when a firm responds to ad hoc demands involving the product customization, variation in product mix, or changes to delivery schedules. The costs emerge as a function of the type of responsiveness and the resource capacity management strategy implemented by the firm. The magnitude and dynamics of market demands and firm response, as well as the inherent flexibility of the firm's resources are seen as influencing the magnitude of the costs of responsiveness. disper

This study takes the medical service as an example to discuss the evaluation and choice models of professional services. The main purpose of the study is to see whether consumers¡¦ involvement and knowledge of medical services as well as their personal difference will affect their evaluation and choice models. In this study, the common cold, stomach ulcer and cancer are chosen to represent medical services with low, median and high involvement. Convenience sampling is conducted in Taipei, Hsinchu and Kaohsiung and a total of 407 valid questionnaires have been collected. About the data analysis, factor analysis, ANOVA and chi-square test are used as statistical analysis methods. The results are presented below. 1. Consumers¡¦ involvement and knowledge of medical services have different effects on their evaluation criteria. 2. Consumers¡¦ involvement of medical services makes difference to their evaluation and choice models. 3. Consumers¡¦ knowledge of medical services makes difference to their evaluation and choice models. 4. There is interaction between consumers¡¦ involvement and knowledge of medical services, and they together affect the choice models. When consumers face medical services with ¡§low involvement, high knowledge¡¨ and ¡§high involvement, low knowledge¡¨, obvious difference is found between the choice models they use. 5. Consumers¡¦ personal factors make difference to their evaluation and choice models. 6. Consumers¡¦ personal factors make difference to their involvement and knowledge of medical services.

Diss.--African studies center--UCLA. / Bibliogr. p. 165-181. Index.

Proefschirft--Universiteit Leiden, 2000. / Résumé en anglais. Bibliogr. p. 539-547.

Texte remanié de: Thèse de doctorat--Droit--Paris 2--Université Panthéon-Assas, 2007. / Bibliogr. p. 487-572. Index.

Thèse d'exercice : Médecine. Médecine générale : Université de Nantes : 2004. / Bibliogr. f. 78-80.

Thesis (Ph. D. in Civil and Environmental Engineering)--University of California, Berkeley, 2003. / "Fall 2003." Includes bibliographical references (p. 145-161). Also available online via the ITS Berkeley web site (www.its.berkeley.edu).

Thesis (Ph. D.)--University of Washington, 2003. / Vita. Includes bibliographical references (leaves 127-134).

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