With the rise in the complexity of business transactions and emerging prominence of worldwide corporate governance, companies are required to adhere to certain minimal standards of governance and risk management. Organisations take various kinds of risks depending on their operating environments and the gravity of their organisational needs (risk to a return trade-off). Taking risks can either provide benefits to an organisation or cause problems for it. Given the importance of risk management, studies conducted by universities throughout the world reveal serious concerns. The primary objective of this study was to establish perceptions on risk management at Walter Sisulu University (WSU). The literature review of the study provided a discussion concerning best practice as far as the COSO internal control framework, COSO enterprise risk management framework and key aspects of the Kings III report on risk assessment and risks faced by modern business. The study adopted the quantitative research approach using a case study design. A survey was conducted by distributing questionnaires to a selected sample of, Campus management (Deans), Internal auditing III students, Lecturers in commerce, Head of departments and support service personnel of WSU. A random sampling procedure identified thirty three participants and all the participants completed questionnaires across all campuses at WSU. Graphic presentation from Microsoft excel, inferential and basic descriptive statistics from SPSS were used to analyze and interpret data to generate findings. The study revealed that, all principles for the COSO components on internal control, COSO- ERM and the King III report are regarded to be present at WSU. Respondent perceptions falls within the positive zone being “neutral”, “effective” and “highly effective”. The population score is probably also in the neutral zone indicating a not sure respondent’s perception on whether the component or principle is effective or not effective. The Cronbach’s Alpha was conducted to test the internal reliability and consistency of the data. A Cronbach’s Alpha of summated score of 0.974 was achieved on 84 principles that could contribute to the effectiveness of risk management. The researcher recommends creating a risk-awareness culture throughout WSU rather than a silo approach to risk management. Monitoring on the effectiveness of the system of internal control need greater attention at WSU. In addition, the alignment of risk management to institutional strategy needs to be improved, and the University needs to establish and develop an enterprise-risk management policy (ERMP) and create a platform for further studies on risk management.

The study was about the strategy development process at Walter Sisulu University from a complexity theory perspective as an underlying theoretical framework. The complexity theory was used to draw implications for strategy development from the perspective of this theory. The principal rationale for the study was to comprehend the process of strategy development and to unearth the underlying theoretical paradigms that inform the strategy formulation process at the university. The study was moreover intended to look at available or possible models for strategy implementation. The research approach used to conduct the study was from a qualitative paradigm. However, when it came to data collection techniques, elements of the qualitative and quantitative paradigms were combined. The sampling method used was the purposive sampling which is one of the non-probability sampling types.The study has found that in the main the approach the university used to develop its strategy is anchored on the traditional, positivist and modern approach to strategy. This is a progeny of the dominant theories of strategic management underpinned by classical and scientific management theories. There is however, awareness and consciousness in the university to the reality that the organisation operates in a turbulent and unpredictable world. This is premised from the understanding that today’s organisations evolve and co-evolve with their environments and as such there is need to create an internal environment for agility, flexibility and innovation as well as self-organisation. The study also found that there is no clear model for the implementation of complexity theory in organisations. The study recommends that more studies on approaches, guidelines and techniques for the application of complexity theory be encouraged as a model may be an anti-thesis to the fundamental meaning of the theory particularly given the reality that the theory is also a subject of itself. The above recommendation is premised from the fact that there are few cases on the applied side of complexity theory. There is also need to embed the complexity theory in the academic content of strategy in the academia. / Thesis (MBA)-University of KwaZulu-Natal, Westville, 2012.

Thesis (MPhil)--Stellenbosch University, 2013. / ENGLISH ABSTRACT: Since the SPICES (S: student centred; P: problem-based learning; I: integration; C: community based/hospital based; E: electives; and S: systematic apprenticeship based) model of medical curriculum was proposed by Harden, most medical schools worldwide have introduced curriculum changes toward a paradigm shift in teaching and learning. Walter Sisulu University (WSU) introduced such changes in 1992 when problem-based learning (PBL) was implemented in the medical school. This research assignment examines the level of horizontal integration within the WSU Bachelor of Medicine and Bachelor of Surgery (MBChB III) programme. The purpose of the study was to determine the students’ and tutors’ perceptions of integration in the curriculum. A cross-sectional descriptive survey was designed and piloted in 2009 and the questionnaire was then administered to MBChB III students who agreed to form part of the study. The tutors’ opinions on integration were also explored. A questionnaire on integration using a five-point Likert scale, was administered to both the students (12 questions) and the tutors (six questions). Six open-ended questions on integration were added to the students’ instrument and one to the tutors’ instrument, for qualitative analysis and to assist in triangulation. In addition, semi-structured interviews were conducted with the tutors individually. As a result of the survey, it seemed that all the students were “satisfied” or “very satisfied” with the level of integration of content and learning. All the tutors were aware of the need for integration, but some were not familiar with how the learning environment could be modified to enhance students’ approach to integration. MBChB III students at WSU highly valued the integration of learning and teaching during tutorials. Thirty-three per cent of the tutors, though, believed that integration increased their workload. All the tutors thought that integration facilitated students’ learning skills and promoted student engagement, learning and interaction with faculty. / AFRIKAANSE OPSOMMING: Sedert Harden die SPICES-model as mediese kurrikulum voorgestel het, het die meeste mediese skole in die wêreld kurrikulumveranderings ingevoer as ʼn paradigmaskuif in onderrig en leer. (S – studentgesentreerde; P – problemgebaseerde leer; I – integrasie; C – gemeenskaps-/hospitaalgebaseer; E– keusevakke; en S – gebaseer op sistematiese vakleerlingskap.) Die Walter Sisulu-universiteit (WSU) het in 1992 sulke veranderings aangebring toe probleemgebaseerde leer (PBL) in die mediese skool geïmplementeer is. Hierdie navorsingswerkstuk ondersoek die mate van integrasie in die Baccalaureus in Geneeskunde-program en Baccalaureus in Chirurgie-program (MBChB III) aan die WSU verder as die PBL-tutoriale kan vorder. Die doel van die studie was om te bepaal wat studente en studieleiers se persepsies oor die integrasie van die kurrikulum is. ʼn Beskrywende deursnee-opname is in 2009 opgestel en ’n loodsstudie is gedoen. Die opname is weer gebruik met MBChB III-studente wat ingestem het om aan die studie deel te neem. Studieleiers se menings oor integrasie is ook ondersoek. ʼn Vraelys oor integrasie volgens 'n vyfpunt Likert-skaal, is aan die studente (12 vrae) sowel as die studieleiers (ses vrae) gestel. Ses oop vrae oor integrasie is by die studente se instrument gevoeg en een by die vraelys vir die studieleiers ter wille van kwalitatiewe ontleding en triangulasie. Daarbenewens is ʼn semigestruktureerde onderhoud met elke studieleier individueel gevoer. Na afloop van die toepassing en ontleding van die opname was al die studente “tevrede” of “baie tevrede” met die vlak van integrasie van leer, met begrip en met die vlak van integrasie van inhoud. Al die studieleiers was bewus van die behoefte aan integrasie, maar sommige was nie vertroud met hoe die leeromgewing aangepas kan word om die studente se benadering tot integrasie te bevorder nie. MBChB III-studente aan die WSU het 'n hoë waarde geheg aan die integrasie van leer en onderrig tydens tutoriale. Drie-en-dertig persent van die studieleiers het egter geglo dat integrasie hulle werkslading verhoog. Al die studieleiers was van mening dat integrasie die studente se leervaardighede fasiliteer en die studente se deelname, leer en interaksie met akademiese personeel bevorder.

This research is an investigation of the potential means to make the Information Systems (IS) course more accessible to Walter Sisulu University (WSU) students. As some IS students at this institution are unable to attend classes on a regular basis, this study aims to establish if and how the WSU Accounting Department (which offers the IS course) could use e-Iearning to support the teaching, learning and assessment of IS. This qualitative study was approached from an interpretive perspective. The study has undergone one cycle of an action research approach. The methods used in the study include surveys, an expert review and focus group interviews. The data was elicited from participants using questionnaires and an interview schedule. A staff questionnaire was used to elicit information from IS staff from four contact universities in South Africa to determine their experience of using Information and Communication Technology (ICT) for e-learning in an IS course. A student questionnaire was used to determine the WSU IS students' reasons for absenteeism, their learning needs, and their current computer access and skills. Data from both of these surveys informed the development of the WSU IS pilot website. An expert review questionnaire ascertained the subject expert's opinions about the newly developed WSU IS pilot website. The website was found to be of good quality with respect to the four aspects that Harvey and Green (J 993 cited in Lomas 2002) use to define quality. Some modifications were made to the WSU IS pilot website as a result of the expert's comments. After the website was used by the IS students, two focus group interviews were conducted to determine the students' perceptions of the value of the website. The data was analyzed, interpreted and linked to the literature surveyed. The main findings indicate that the WSU IS pilot website could be part of a more globalised higher education offering than the paper-based IS course offered before. However, the staff and the student surveys revealed that ICT has opened the gap in equity at the higher education institutions, highlighting that access to a university does not mean equal access to lectures and computers. The WSU IS pilot website endeavoured to capitalise on students' physical access to computers by supporting epistemological access to the curriculum, by encouraging them to exercise control over their learning. This study has ideally enabled the Accounting Department to deliver its services to students and this in turn will hopefully help WSU retain its part-time students and improve the student pass rates.

The purpose of the study was to investigate the success of the Extended Programme at Walter Sisulu University, with particular reference to throughput rates. Programmes offered by the institution to students are intervention measures to assist in improving student retention. This research investigated the role of the university with regards to retaining engineering students at Buffalo City. Also discussed will be the impact of financial support or lack thereof to paying for academic education. Lastly, the discussion will focus on Extended Programme courses offered to students and their impact on retention of students. Through Tinto’s model, Koen discussed that institutions have a responsibility for integrating academic and social activities to create holistic competent students (2007:65). It was also discovered that the institution through the Centre for Learning and Teaching Development (CLTD), offers services that benefit both students and lecturers. Merriam found out that the key to understanding qualitative research is the idea that meaning is socially constructed by individuals in their interaction with the world, (2002:3). This study called for qualitative research to get meaning from each participant. The research was conducted using questionnaires to both students and lecturers. The investigation discovered that an education institution is not only about academic studies. Data was collected and analysed using qualitative methods which included coding and colouring of responses. Research deduced that lecturers and students conclusively complained about the poor infrastructure of the university. It has been found that students think about their educational development, their personal growth and development, their employability and their prospects for career preparation or change (Moxley 2001:39). When students have this kind of attitude it means they have the courage to get through the choice no matter what challenges they face (2004: 212). According to Moxley, members of staff who expand their roles into tutorials, independent studies and small group projects, could be a pivotal strategy of the institutional retention mission, (2001:39). This is supported by Coetzee who state that lecturers should provide students with feedback quickly, promote independent thinking, guide and motivate students (2001:31).

Quantitative Techniques is traditionally a subject with a poor pass rate at Walter Sisulu University. In search of a turnaround strategy, the purpose of this study was to determine the level of problem-solving proficiency of Quantitative Techniques students, which is suspected to influence achievement in this subject. A descriptive survey design was used in this research. Second-year ND (Marketing) students (128) took part in the study. A questionnaire and a written test were used to collect data. A profile of participants’ problem-solving was determined. Their weaknesses and strengths in problem-solving were investigated. The problem-solving proficiency of participants with regards to the biographical variables of Gender, Age, Mathematics background and whether they took Data Handling training at school or not were explored. A model, based on Polya’s four stages of problem-solving, was used to measure the students’ level of problem-solving proficiency, which was 59,16%. Findings suggest that the students achieved highest in understanding a problem (72,29%) and making a plan to solve the problem (73,77%). They are weakest at interpreting their results (29,38%). MANOVA results showed no statistical significance for the biographical variables. The univariate results suggest that age, Data Handling training at school and Gender could affect problem-solving proficiency. Since the findings of this study indicate a strong relationship between participants’ problem-solving proficiency and their actual achievement, some intervention is recommended. An intervention could be in the form of a section on problem-solving in the course, supplemental instruction or an introductory course. Course and curriculum content should be revised to address students’ proficiency in problem-solving. / Mathematical Sciences / M. A. (Statistics Education)

Quantitative Techniques is traditionally a subject with a poor pass rate at Walter Sisulu University. In search of a turnaround strategy, the purpose of this study was to determine the level of problem-solving proficiency of Quantitative Techniques students, which is suspected to influence achievement in this subject. A descriptive survey design was used in this research. Second-year ND (Marketing) students (128) took part in the study. A questionnaire and a written test were used to collect data. A profile of participants’ problem-solving was determined. Their weaknesses and strengths in problem-solving were investigated. The problem-solving proficiency of participants with regards to the biographical variables of Gender, Age, Mathematics background and whether they took Data Handling training at school or not were explored. A model, based on Polya’s four stages of problem-solving, was used to measure the students’ level of problem-solving proficiency, which was 59,16%. Findings suggest that the students achieved highest in understanding a problem (72,29%) and making a plan to solve the problem (73,77%). They are weakest at interpreting their results (29,38%). MANOVA results showed no statistical significance for the biographical variables. The univariate results suggest that age, Data Handling training at school and Gender could affect problem-solving proficiency. Since the findings of this study indicate a strong relationship between participants’ problem-solving proficiency and their actual achievement, some intervention is recommended. An intervention could be in the form of a section on problem-solving in the course, supplemental instruction or an introductory course. Course and curriculum content should be revised to address students’ proficiency in problem-solving. / Mathematical Sciences / M. A. (Statistics Education)

The introduction of e-learning in teaching and learning has necessitated the training of staff members in Information and Communication Technology (ICT). This study focuses on the challenges that staff members, who are the facilitators of learning, experience when undergoing training in ICT. The research design employed a qualitative methodology which involved focus groups from a public university. Data was collected from the participants through semi-structured interviews. The findings indicate that the challenges that staff members experienced during ICT training are related to a lack of computer competence, lack of time, an information overload, the non-involvement of staff in the planning of their training, facilitation limitations, lack of technical support and institutional challenges that involve infrastructure. The study further revealed that the principles of adult learning play a reciprocal role in the staff’s professional developmental challenges. In view of these findings, this study offers recommendations for improving the ICT training of staff members. / Educational Studies / M. Ed. (Adult Education)

The introduction of e-learning in teaching and learning has necessitated the training of staff members in Information and Communication Technology (ICT). This study focuses on the challenges that staff members, who are the facilitators of learning, experience when undergoing training in ICT. The research design employed a qualitative methodology which involved focus groups from a public university. Data was collected from the participants through semi-structured interviews. The findings indicate that the challenges that staff members experienced during ICT training are related to a lack of computer competence, lack of time, an information overload, the non-involvement of staff in the planning of their training, facilitation limitations, lack of technical support and institutional challenges that involve infrastructure. The study further revealed that the principles of adult learning play a reciprocal role in the staff’s professional developmental challenges. In view of these findings, this study offers recommendations for improving the ICT training of staff members. / Educational Studies / M. Ed. (Adult Education)