This study aims to show how teachers talk about their teaching with regards to gender in relation to literature.We have interviewed four teachers of Swedish for upper secondary school to discover how they feel about, and understand, the fact that gender is a factor in the teaching of literature and that they should present to the students literature written by both male and female authors. To analyze the interviews we use Sannersted's (1991) theory about teachers as street-level-bureaucrats ("närbyråkrater"). He states that teachers are persons who have to follow what politicians have decided but they are fairly free to choose how they do it, but to be able to follow a decision as closely as possible three qualifications have to be met. The teachers have to understand the decision, be able to follow it and want to follow it. We find that the teachers that we have interviewed are aware that they discuss gender issues with their students and they all claim that they present a variation of authors to their students. However, they all express concern that there might be some problems with regards to the material availble, it being very dominated by male authors.

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The aim of this study was to examine the view that officials involved in youth unemployment have on the significance of collaboration between organizations working with unemployed youth. The study was based on nine qualitative interviews with officials from PES offices and from municipalities such as job coaches. The results were analyzed based on qualitative content analysis. The analysis led to two different themes: conditions and the individual. In the analysis two different theories were used, new institutionalism and Lipsky's theory about street-level bureaucrats. The analysis led us to the conclusion that these officials find collaboration important both for their work and for the unemployed youth and that they collaborate with the individual’s interests in mind.

This study examines implementation from national law in to local practice in the district of Kalmar to assure newly arrived immigrants orientation in civics. The study takes its starting point in Lipskys theory about street-level bureaucracy.  Questions that are discussed are about how  the education is understood by refugee’s coordinators, civic communicators and the new immigrates, how the organization has been and what role the demography and economic structures has played for the organization. It is a case study where interviews and enquete has been used. The district of Kalmar has in a future lack of workers why the immigrants are of interest as an asset for the labour market. Education in mother language is though expensive why resources are coordinated by the District association of Kalmar. Norms and values differ between municipalities about if the education is to be in mother language or not. Lack of economic resources makes also long travels for the pupils and that not all can take place in time for the education, for example study tours.

<p><p>When speaking about service encounters, one most often speaks about encounters in the private sector and about customers. This study explores the public sector and the service encounter between street-level bureaucrats and clients as opposed to the encounter between salesmen and customers. The focus lies on the conflicting demands that the bureaucrat is experiencing and how she handles the emotional labour that this conflict brings. The conflicting demands have been identified as commercial, bureaucratic and social, all of which are put into the context of the opposing demands of client and organisation.</p></p>

When speaking about service encounters, one most often speaks about encounters in the private sector and about customers. This study explores the public sector and the service encounter between street-level bureaucrats and clients as opposed to the encounter between salesmen and customers. The focus lies on the conflicting demands that the bureaucrat is experiencing and how she handles the emotional labour that this conflict brings. The conflicting demands have been identified as commercial, bureaucratic and social, all of which are put into the context of the opposing demands of client and organisation.

The labor market is a key aspect of democracy and the country's economy, it is part of human life that affect us all the time linked to the economic and social aspects such as standard of living, class, identity, welfare etc. Labor market policy results in policies that are used to increase employment and thus reducing unemployment and improving labor market functioning. The purpose of this study was to explore and describe how the implementation of labor market policy measures goes to and how much leeway employment agents on AF (arbetsförmedlingen) in Västerås have. We have chosen both quantitative and qualitative methods in our study. First we did a quantitative survey where we had a questionnaire survey with agents employed at the AF in Västerås. In terms of qualitative approach, we did a half - structured interview with the employment office manager in Västerås, where we used the same questions that we had the quantitative survey. This will also help us to detect if street-level bureaucrats and top officials (bureaucrats) have different perceptions / views regarding how much leeway employment agents on AF in Västerås have.

User involvement is generally regarded as something positive within social work, and is something social authorities in Sweden (as in many other countries) propagates for. This study aims to highlight social workers perceptions and experiences of user involvement within the specific context addiction treatment. A context where users individual status has proved needed to be strengthened. Five social workers, all working within Swedens national government-funded social service agency, are given a voice on the subject. By using semi-structured interviews, the results show how broad and ambiguous the concept of user involve-ment is, when the respondents is asked to define it. This found is supported by earlier studies results, in which researchers also declare the concept unclear. This studys result includes se-veral examples of what the social workers comprehend the involvement consists of in their daily work. The conditions for user involvement to take place in this study’s specifik practice, shows to be closely associated with factors such as the bureaucratic regime, organizational framework agreements and with assessments of the client in question knows its own good (on the basis that drugs affect the human cognitive system in different ways).

The purpose of this study is to understand the collaboration between school and social services. The primary focus of this study is the subject of interaction. The study analyzes how confidentiality affects collaboration between school and social services and examines what effect the organizations’ different roles have on collaboration. The method used is qualitative interviews and the gathered empirical data has been analyzed using theories of discretion and street-level bureaucracy. Eight professionals have been interviewed; four social workers from social services and four teachers. All participants agreed that collaboration is necessary between schools and social services but there is a mutual lack of knowledge about each other's organizations. The study concludes that because of the organizations' differing tasks, it is difficult for them to know who should take responsibility in their interaction. There are some methods that facilitate achieving good interaction.

General practice emerged as a distinct medical discipline in the nineteenth century. As independent contractors, General Practitioners (GPs) have however largely been 'untouched' by centrally derived policy. As a result, the profession has possessed wide discretion in relation to the way they dealt with their patients. However, due to increasing concerns over the cost and quality of care within the NHS, general practice increasingly became a focal point for the attentions of central policy makers who sought to control aspects of frontline practitioner behaviour. In order to do attempt to align the frontline behaviour of GPs with such policy aims, policy makers turned to their main tool, the contract. In this thesis I am concerned with the most recent contractual changes (and its later variants) introduced in 2004. In particular, the study is concerned with the impact of the large element of Pay-for-performance (P4P) known as the Quality and Outcomes Framework (QOF) contained within the new contract. QOF rewards practices on the basis of meeting a number of targets in relation to clinical, organizational, and patient experience indicators. As a result of the scale and prescriptive nature of the targets, QOF had the potential to change the nature of GP work at the micro-level should GPs choose to follow this voluntary policy. Previous evidence in relation to GP responses to other prescriptive policies such as National Service Frameworks (NSFs) and clinical guidelines suggests that GPs responded as workers, specifically as street-level bureaucrats (SLBs) by selectively by choosing aspects of policies based upon the on the criteria of whether or not they made the practicalities of processing their daily workload easier. However, the evidence suggests that there were also instances of GP principal (those that (part-) own their practices) behaviour that did not conform to expected SLB behaviour but instead resembled behaviour that would be expected of those managers who are 'results oriented.' Based upon this evidence and the analytical possibilities the SLB framework provided, the theoretical view of GPs as frontline public sector workers or street-level bureaucrats (SLBs) was employed to understand the continuing perceived impact and responses of GPs to the new contract and in particular QOF. Unlike previous analyses of GPs as SLBs however, this study distinguished between GP principals and salaried GPs employed by the GP principal counterparts. Ultimately, the aim of the thesis was to address the question of whether or not the conceptualization and responses of GPs as SLBs was still relevant and useful post-contractual change. Data was collected (between Feb 2008 and Sept 2009) via semi-structured interviews. In total 62 first round interviews and 24 second round interviews were conducted and analysed thematically. The findings indicate that the financial incentives within the QOF appear to strongly influence the responses of GP principals and reflect their priorities as owners of, rather than workers in their organisations. In addition, it appears that the Evidence Based Practice (EBP) movement means that salaried GPs priorities are also aligned to those of their organisations as they believe most of the QOF to be evidence-based. As a result, the application of Lipsky's SLB framework to explaining GP behaviour in relation to QOF is less useful than previous applications.