This thesis deals with the forms of mental hygiene and their application to crisis hotline workers. In the theoretical part the work focuses on the characteristics and specificities of telephonic crisis intervention. Methods of mental hygiene suitable for crisis hotline workers are presented too. The empirical part focuses on mapping of the forms of mental hygiene, which are provided by crisis hotlines to their workers in the Czech Republic. Individual forms of mental hygiene of crisis hotline workers were also mapped. Crisis hotline workers burnout was investigated in the empirical part of the thesis by the means of CBI - Copenhagen Burnout Inventory. It was also confirmed that greater degree of compliance with selected principles of mental hygiene by cisis hotline workers has the relationship with burnout lower incidence. Hypotheses concerning the relationship between sociodemographic data (sex, age, educational attainment, length of praktice, type of employment in the workplace and beyond) and the rate of burnout were not confirmed. The aim of the thesis was to offer possible ways of how to deal with the stress to crisis hotline workers and how they can optimally use the methods of mental hygiene, which can in practice preventively work against burnout.

This diploma thesis deals with the topic of the social worker's mental hygiene in connection with dealing with the psychological stress arisen from their profession in the present day. Thesis contains the detailed depiction of the present day state of the social work profession in the context of the postmodern era. Due to professional sources the work analyses and explains personality particularity of social workers which are important for discharging this profession including the theme of the psychological stress of social workers, and the ways of coping with it are included as well. The main mental hygiene resources are fundamental and "superstructural" (the core of the social work) which are necessary for coping with the psychological stress. The thesis demonstrates the importance of cooperation of the three mainstays that are responsible for promoting and formation of the required position for the mental hygiene in social work - meant for employers, educators, and social workers as well. All these mainstays participate in enhancing the quality of social work. The lack of high-quality and appropriate mental hygiene in this profession thwarts the realization of first-rate social work. However, as this thesis outlines, it depends mainly on the social worker whether he or she can use the potential of the mental hygiene resources effectively or not.

THE ABSTRACT It has been shown recently that workload, stress, and burnout syndrome among the staff of the medical rescue service may be major risk factors in terms of triggering the use of psychoactive substances. Representing what is understandably a delicate issue, substance use among emergency medical staff has not been thoroughly studied in our country. Emergency medical workers' difficult working conditions and the chronic stress they are exposed to, in combination with a lack of support and care on the part of their employers, result in exhaustion and general distress, accompanied by the development of symptoms associated with both physical and mental disorders. This condition may lead to the use of psychoactive substances as a negative coping strategy. Consisting of both theoretical background and case studies, the paper points out the relationship between the chronic effect of stressors pertaining to the job of emergency medical workers and the use of psychoactive substances as a way of coping with and compensating for the implications of work-related stress and fatigue. Thorough case studies are presented to demonstrate the onset and development of addictive behaviour within a wider context, with special emphasis being placed on its association with coping with both acute and chronic occupational...

No description available.