The goal of this thesis was to define the nature and outcomes of Australian professional supervision by applying Holloway's (1995) Systems Approach to Supervision (SAS) across professional groups. Many Australian professionals such as psychologists, counsellors, and accountants are required to participate in some form of supervision before being granted permission, via registration, to practice independently within their respective fields. This is the first study of its kind to investigate the supervision experience of a range of professional groups within Australia. The SAS model (Holloway, 1995) provided a well-researched theoretical and practical framework with the potential to be applied across professional groups for the purposes of developing, evaluating and enhancing supervisor and supervisee practice. Based on the model, Holloway proposed a number of teaching tasks and functions in a matrix to explain the process of supervision and to assist in the professional and personal development of supervisees. To date, most of the literature on professional supervision has failed to provide a theoretical framework from which results could be meaningfully interpreted. This thesis outlines a program of research which used the SAS model as a theoretical basis for understanding and evaluating the experience of supervision amongst a range of Australian professional and its relationship to effective professional practice. Four studies were conducted in accordance with Mackenzie and House's (1979) Model of Scientific Inquiry. The first study (Study One) was exploratory in nature, and aimed to define the term "supervision" and the anticipated outcomes of supervision activities. The second study (Study Two) was also exploratory in nature, and aimed to evaluate the modes of supervision delivery as well as to collect information regarding the key tasks and functions utilised in professional supervision. The third study (Study Three) was empirical in nature, and investigated the supervision experience of psychologists engaged in supervision in accordance with the SAS model (Holloway, 1995). It longitudinally tracked their performance over a 12-month period as evaluated by both their supervisors and work managers. The fourth study (Study Four) was confirmatory in nature, and was the same as the third study but comprised a different sample of business and accounting (who were not Certified Public Accountants) graduates. The four studies consisted of four separate samples surveyed with self-report measures developed from the SAS model (Holloway, 1995) by the researcher. Study One comprised a sample of 210 supervisor-supervisee dyads. Professional groups in this sample were psychologists, counsellors, nurses, occupational therapists, financial advisors, business consultants, and accountants (without CPA) all of whom were participating in a supervision process. Study Two comprised a total of 200 supervisees broken down into four groups of 50. The professional types included in this sample were psychologists, counsellors, nurses and business consultants and accountants (without a CPA). Study Three comprised 513 supervisees who were participating in supervision as part of the criteria to become fully registered psychologists. Study Four included 480 business consultants and accountants (without CPA) who were in the early years of their career and were participating in supervision as part of their professional development. The central aims of the supervision experience, according to supervisees and supervisors, were to develop skills in counselling, case experience, professional experience, emotional awareness, the ability to self-evaluate and network. The six reported outcomes of supervision were that professional supervision enhanced supervisees' ability to self-evaluate, gain academic knowledge, become emotionally aware, develop profession networks, develop both professional and work skills and to build on relationship skills. The findings supported and extended the SAS model (Holloway, 1995) by adding the tasks of academic knowledge and networking. The definition of supervision found in this research program also supported and built on the definitions already provided in the literature. There was considerable support for the SAS model's matrix in that particular supervision functions employed to teach certain supervision tasks were more effective than others. For example, on the one hand, to teach a supervisee the skill of emotional awareness, a supervisor is best advised to take a supportive/sharing approach. On the other hand, it was shown that the teaching strategy of monitoring/evaluating was not found to be conducive to teaching case conceptualisation skills. The findings also suggested two enhancements to Holloway's original conceptualisation of the SAS model of supervision delivery mode and supervisor allocation. Furthermore, the findings confirmed that the SAS model can be applied to teach and objectively evaluate supervision success by supervisors and managers across professional groups. There were six major contributions of this research program to the field of professional supervision: First, there was the application and validation of a theoretical model, Holloway's (1995) Systems Approach to Supervision, to the supervision experience. Second, there was the development and application of scales to measure supervision performance and satisfaction reliably and with demonstrated construct validity. Third, the methodology which included the collection of both qualitative and quantitative responses from supervisees, supervisors, and managers provided a multi-method approach to understanding professional supervision across professional groups. Fourth, a uniform definition of supervision was identified across a range of professional groups. Fifth, Holloway's supervision teaching matrix was empirically supported and the findings recommend it as a mechanism for developing, evaluating and enhancing supervisor and supervisee practice across a range of professional types. The SAS model was found to be relevant to health-related professional groups but also supported in business-related professional groups. Finally, the research recommended some modifications to the SAS model to incorporate factors such as supervision delivery mode. These additions and the results of the longitudinal research suggested that supervision effectiveness was a predictor of on the job performance ratings by managers. Based on a scan of the literature to date, this research program outlines the first longitudinal empirical study of the relationship between supervision effectiveness and on-the-job performance using a range of professional groups. Limitations and future directions were discussed.

Text in Afrikaans / Performance management and performance appraisal plays a crucial role in developing human resources. In the social work profession the social work supervisor is the person responsible to appraise the performance of the social worker because of the excellent position to observe the job performance directly and consistently. The purpose of this study is to investigate how social work supervisors perform their supervisory functions and apply performance appraisal. The researcher used qualitative research for an exploratory and descriptive study. In-depth interviews were use as data collection method. The sample group was social work supervisors in the employment of the Western Cape Department of Social Development. Performance appraisal can be use to encourage professional growth and development of social workers. Performance appraisal is a supervisory duty and thus a component of administrative, educational and supportive supervision. It seems however that supervisors experience problems with performing supervision and to apply performance appraisal. / Thesis (M.A. (Maatskaplike Werk))

Text in Afrikaans / Performance management and performance appraisal plays a crucial role in developing human resources. In the social work profession the social work supervisor is the person responsible to appraise the performance of the social worker because of the excellent position to observe the job performance directly and consistently. The purpose of this study is to investigate how social work supervisors perform their supervisory functions and apply performance appraisal. The researcher used qualitative research for an exploratory and descriptive study. In-depth interviews were use as data collection method. The sample group was social work supervisors in the employment of the Western Cape Department of Social Development. Performance appraisal can be use to encourage professional growth and development of social workers. Performance appraisal is a supervisory duty and thus a component of administrative, educational and supportive supervision. It seems however that supervisors experience problems with performing supervision and to apply performance appraisal. / Thesis (M.A. (Maatskaplike Werk))

Text in Afrikaans / The purpose of this research study is to determine how Police Social Workers experience the supportive function in supervision, and how they can be empowered through the strenghts perspective. The respondents were fifteen (15) Police Social Workers in the Western Cape. The findings of the empirical study proved that Police Social Workers also experience the profession to be stressful in nature. The respondents do have inherent strenghts, that can be utilised optimally during supervision, to enhance service delivery to their different client systems. It is recommended that all SAPS social workers be exposed to supervision / consultation, as a stress management mechanism. SAPS supervisors must be empowered, eg. Inservice training, to develop an effective supervion programme. / Die doel van die navorsing is om vas te stel hoe Polisie Maatskaplike Werkers die ondersteuningsfunksie in supervisie ervaar, en hoe hulle bemagtig kan word deur die sterkteperspektief. Die respondente was vyftien (15) maatskaplike werkers indiens van die SAPD in die Wes Kaap. Die empiriese studie het getoon dat Polisie Maatskaplike Werkers ook die professie as stresvol ervaar. Die respondente beskik almal oor inherente sterkpunte en vaardighede, wat optimaal benut kan word tydens supervisie om sodoende 'n effektiewe diens aan hul onderskeie klientsisteme te lewer. Daar word aanbeveel dat alle SAPD maatskaplike werkers aan supervisie / konsultasie blootgestel word, en dat supervisie / konsultasie as 'n streshanteringsmeganisme benut moet word. SAPD supervisors moet ook bemagtig word, deur byvoorbeeld indiensopleiding, om 'n effektiewe supervisie program te ontwikel. / Social work / M.Diac. (Social Work)

Text in Afrikaans / The purpose of this research study is to determine how Police Social Workers experience the supportive function in supervision, and how they can be empowered through the strenghts perspective. The respondents were fifteen (15) Police Social Workers in the Western Cape. The findings of the empirical study proved that Police Social Workers also experience the profession to be stressful in nature. The respondents do have inherent strenghts, that can be utilised optimally during supervision, to enhance service delivery to their different client systems. It is recommended that all SAPS social workers be exposed to supervision / consultation, as a stress management mechanism. SAPS supervisors must be empowered, eg. Inservice training, to develop an effective supervion programme. / Die doel van die navorsing is om vas te stel hoe Polisie Maatskaplike Werkers die ondersteuningsfunksie in supervisie ervaar, en hoe hulle bemagtig kan word deur die sterkteperspektief. Die respondente was vyftien (15) maatskaplike werkers indiens van die SAPD in die Wes Kaap. Die empiriese studie het getoon dat Polisie Maatskaplike Werkers ook die professie as stresvol ervaar. Die respondente beskik almal oor inherente sterkpunte en vaardighede, wat optimaal benut kan word tydens supervisie om sodoende 'n effektiewe diens aan hul onderskeie klientsisteme te lewer. Daar word aanbeveel dat alle SAPD maatskaplike werkers aan supervisie / konsultasie blootgestel word, en dat supervisie / konsultasie as 'n streshanteringsmeganisme benut moet word. SAPD supervisors moet ook bemagtig word, deur byvoorbeeld indiensopleiding, om 'n effektiewe supervisie program te ontwikel. / Social work / M.Diac. (Social Work)