The Master’s thesis is focused on the customer satisfaction with support centre of the company Zebra Technologies. Based on analysis of the current state is selected critical site to be resolved by available resources. The Master’s thesis proposes possible approaches to solving this critical site based on the theoretical basics of quality management in enterprises.

Thesis (PhD) -- Macquarie University, Division of Information and Communication Sciences, Department of Computing, 2007. / "Submitted January 27 2007, revised July 27 2007". / Bibliography: p. 281-304. / Mode of access: World Wide Web. / xiv, 487 p., bound ill. (some col.)

This thesis focuses on the explanation of the concept of social activation services for families with children and touches on the concept of family rehabilitation with which social activation services are associated. It also discusses frequent and less frequent questions and problems, which are deal with by this service and it explains how these problems arise. Using specialized literature and the experience of family support center staff, it characterizes specific work of social activation services, such as the program of the preparation for the return to family and to home, family rehabilitation inside the frame of preliminary measures, social work with families, who have the described problems and basic characteristics of multidisciplinary teams. The goal of this thesis is to critically reflect work of social activation services on the basis of some ethical principles and ethical codes of social workers, with the help of the Center of family support in Aš. Thanks to this reflection it is trying suggest possible ways of solving every day work of social activation services.