Delivering improved water services in small towns in low-income countries encompasses particular challenges. Often considered too large to be effectively community managed , small towns may also be too small, with too limited economies, to benefit from utility style professionalism and economies of scale. The most recent paradigm, that financially sustainable water services will be best achieved through the Demand Responsive Approach , has been complemented in Ghana, the focus of this study, through the development of a variety of management models, community, local government, national utility and private providers, to deliver DRA. Taking advantage of this unusual situation, in having a wide range of different functioning models in one country at the same time, this research has sought to investigate these management models with respect to effectiveness, equity, financial sustainability and efficiency of services delivery. However, the context in which all of these models operate relates to consumers effective demand, key to delivering a demand responsive approach. A second objective, necessary to validate any results relating to management models, has therefore been to investigate households actual demand for improved and alternative sources of water. Data for the research was gathered from examples of the four management models in use in Ghana, from eight small towns spread across the length and breadth of the country. The methodology incorporated key-informant interviews, user observations, household surveys and an analysis of relevant documents of operators and policy makers. The fieldwork was undertaken in two separate periods, designed to ensure that any effects of dry and wet season variations, which influence water supply delivery as well as demand, were adequately captured. The research found that none of the management models in use in small towns in Ghana could be considered to be significantly more effective than any other; overall, households demonstrated a limited demand for water supply with even this demand distributed among a number of sources, both formal, improved and alternative, traditional sources; this demand was not so much a function of affordability, rather a clear choice as to where to use limited resources mobile phone access absorbing three times the amount spent on water. Whilst certain management characteristics were found to make a difference, leadership in particular, no one model was able to influence the overarching water source effect, that is the cost of formal supply (surface water costing approximately three times more than ground water), relative to access to alternative, free supplies in the context of limited overall demand for water.

The small village Chonyonyo, in the district Karagwe in the northwest of Tanzania has a shortage of safe drinking water. Women and children spend several hours a day fetching water and gathering firewood to boil the water to make it more suitable for drinking. The need of new sustainable water supply solutions is fundamental for providing more people with safe drinking water.   Two water distribution alternatives was suggested by Engineers Without Borders and MAVUNO as possible solutions to supply the community with water.  Alternative 1 consisted of a 10 km distribution system from an already existing groundwater well at the MAVUNO office to Chonyonyo. Alternative 2 consisted of a 3.5 km distribution system from the most neighboring valley to Chonyonyo, where no groundwater well exists today. Both alternatives would be powered by solar panels and operated six hours a day. The most sustainable distribution solution was chosen by modeling the distribution alternatives in the modeling software EPANET. Input parameters to simulate the model were position, elevation and dimension of storage tanks and pipes. Other required input parameters were absolute roughness, water withdrawal, operation hours, description of the withdrawal pattern for the water outlet and other modelling conditions such as a suitable simulation time. The selection of water distribution system was based on minimum requirements of energy used for operation weighed with lowest possible water residence time in the storage tank. Water quality analyses of the raw water source for distribution alternative 1 were performed in order to classify the water and select suitable water treatment solutions. The analyses consisted of microbiological and metal/metalloid analyses, and measurements of EC and pH. The result of the simulation showed that neither of the distribution alternatives met all the pipe design criteria. The main reason is that the system can not be constantly operated. If this criterion is excluded the optimal solution is distribution alternative 1 with an outer pipe diameter of 110 mm throughout the whole distribution system and a water residence time in the storage tank of 57.1 hours. The water quality analysis showed that the ground water source for distribution alternative 1 was affected by surface water and is thus classified as unusable because of high levels of harmful bacteria and lead. The most suitable water treatment solution due to the aspects of sustainable water supply are the microbiological barriers ultrafiltration and UV-light in combination with a treatment method to remove lead from the water. / I samhället Chonyonyo i distriktet Karagwe i nordvästra Tanzania råder brist på säkert dricksvatten. Kvinnor och barn spenderar flera timmar om dagen för att hämta vatten och samla ved för att koka vattnet så att det blir säkrare att dricka. Behovet av nya hållbara vattenlösningar är fundamental för att kunna försörja fler människor med säkert dricksvatten.   Två vattendistributionsalternativ lades fram av Ingenjörer utan gränser och MAVUNO som möjliga lösningar för att försörja invånarna i Chonyonyo med dricksvatten. Alternativ 1 bestod av ett 10 km distributionssystem från en befintlig grundvattenbrunn vid MAVUNO:s kontor. Alternativ 2 bestod av ett 3.5 km distributionssystem från den närmaste dalen till samhället Chonyonyo, där det inte finns någon befintlig grundvattenbrunn. Båda alternativen kommer att drivas av solpaneler och vara under drift sex timmar per dygn. Det lämpligaste distributionsalternativet valdes ut genom simulering i mjukvaran EPANET. Ingångsparametrar för simuleringen var bl.a. position, höjd och dimension på reservoarer och ledningar. Ytterligare nödvändiga parametrar var skrovlighet på ledningar, storlek på vattenuttag, antal driftstimmar, uttagmönster från vattenkranar i systemet samt andra modelleringsförhållanden såsom en lämplig simuleringstid. Valet av distributionssystem grundades på lägsta möjliga energibehov för drift viktat mot lägsta möjliga uppehållstid i vattenreservoarerna.   Kvalitetsanalyser av råvattnet för distributionsalternativ 1 genomfördes för att klassificera vattnet och göra lämpliga val av vattenreningslösningar. Analyserna omfattade mätning av ett antal mikrobiologiska parametrar, metaller/metalloider samt EC och pH. Simuleringen visade att ingen av alternativen kunde uppnå alla designkriterierna. Huvudorsaken till det är att systemet endast är i drift periodvis. Bortsett från dessa kriterier var det optimala lösningen distributionsalternativ 1 med en yttre rördiameter på 110 mm genom hela systemet med en maximal uppehållstid i vattenreservoaren på ca 57 timmar.   Analyserna visade att grundvattnet var ytvattenpåverkat och klassificeras som otjänligt med höga nivåer av skadliga bakterier och bly. De lämpligaste vattenreningslösningarna i förhållande till hållbarhetsaspekterna var de mikrobiologiska barriärerna ultrafiltrering och behandling med UV-ljus kombinerat med en reningsmetod för att avskilja bly från vattnet.