The perceptions of employees regarding electronic surveillance in the workplace were studied using a mixed method approach. The change that permeates society and organisations have not escaped public FET institutions in South Africa. These changes such as computerisation of work and the employment of electronic surveillance, have implications for management, control, privacy, productivity and trust in the workplace. Yet, public FET institutions are not performing to the expected standards. Surveillance of work and employees at these institutions are interventions of management to ensure organisational goals are achieved. Despite the prevalence of electronic surveillance in the workplace, employee perceptions and their lived experiences thereof are seldom reported. Published research barely focuses on employees’ perceptions of electronic surveillance in the workplace, and instead offers a perfunctory look at the perceptual dimensions. Employees’ perceptions reflects their lived experiences in the workplace and yield a foundational understanding of workplace dynamics and organisational behaviour. The perceptions of employees regarding electronic surveillance were viewed through the lens of quantitative and qualitative analysis to give statistical and thick descriptions respectively to augment better understanding. The study therefore provides a descriptive account of employees’ perceptions of electronic surveillance and its effects. Specifically the study examined employee perceptions of electronic surveillance as a control measure of management, as an intrusion of employee privacy and impacting on the trust relationship and productivity. An extensive review of the literature provided the basis for the research questions and eight hypotheses were proposed. A survey, by means of an electronic questionnaire, was conducted to test the hypotheses using a random sample of employees at three public FET institutions in the Eastern Cape Province, South Africa. The results are presented followed by a discussion, conclusions and limitations. Suggestions and recommendations for future research are also indicated. The central thesis of the study is presented, namely that electronic surveillance is experienced as a measure of management to control workers and that privacy as well trust, as an element of the employment relationship, are influenced by it. Further findings indicated that there are no statistically significant differences in the responses of the three job categories namely lecturers, managers and administration and support staff. Interviews were also conducted and the data from the interviews reported the depth and breadth of the perceptions of a small sample of employees who related their experiences and situations in terms of the key themes of electronic surveillance as control and an intrusion of their right to privacy, trust and productivity. The findings indicate that acceptance of electronic surveillance is contingent upon contextual factors and the meaning people assign to their situations. Privacy concerns were limited to personal information, fairness and dignity. The link between electronic surveillance and control and discipline is reported in the responses. The findings indicate that perceptions of electronic surveillance as managerial control is related to the lived experiences of employees. Employees voiced positive perceptions of electronic surveillance in cases where management clearly communicates the purpose to the employees. The study of the subjective experiences of employees in workplaces under electronic surveillance thus helped to illuminate the intricacies of employment relationships in the changing world of work. The study findings widen the knowledge base on organisational behaviour and is essential for human resources management and organisational development interventions. Human rights and ethics are part of the sense making process when employees construct social reality. Management and control is redefined in various terms and has implications for change management strategies and organisational development practises in globalising and network society. The study raises the critical question whether electronic surveillance as an adjunct for bureaucratic control is still relevant in a changing world of work where good faith, trust and confidence are still highly valued. The insights into the role of trust in the employment relationship is important for managing public institutions in complex settings. Management must be aware of the differences in the lived experiences of employees when dealing with workplace issues.

This study sought to investigate the effectiveness of a ‘good news’ magazine like Eastern Cape Madiba Action in promoting positive attitudes towards the Eastern Cape province as an aid to development. It investigated whether Madiba Action had any effects on its readership in terms of creating positive perceptions of the Eastern Cape as a first step towards attracting tourism and investment. This quantitative research gathered attitudinal data from readers and stakeholders via two survey questionnaires. Both stakeholders and readers expressed very positive perceptions of Madiba Action magazine as a credible source of positive information about the Eastern Cape. Readers stated that the media was the greatest influence on their perceptions of the Eastern Cape and reported that Madiba Action had positively influenced their perceptions of the province as a place to visit, live, work and invest in. Whether Madiba Action as a ‘good news’ magazine went beyond positively influencing perceptions of the Eastern Cape and actually affected behaviour in terms of increased tourism and investment was beyond the scope of this study but it does provide further opportunities for measuring the role of ‘good news’ media in assisting economic development.

Today‘s customers expect zero defects with just-in-time (JIT) delivery from their suppliers, for the specified quantities, as a matter of standard practice. More importantly, customers expect companies to help them know what they need in terms of quantities and quality now, and for the future. No other change process adds long-term value as quickly as zero defects. Companies failing to embrace this quality culture face difficult challenges. To achieve this level of performance requires tremendous focus in an organisation and throughout its supply base. Business models around the world are changing dramatically from the "Source Local" to the "Source Anywhere and Build Anywhere" model (Cummins, 2008: 19). Companies have shifted away from a hierarchical, one-dimensional, supply chain entity to a fragmented network in favor of strategic partnerships with external entities. Many businesses facing such models are experiencing challenges and, if not managed correctly, can find themselves struggling to compete in this new landscape. Thus, when price concessions are so stringent, quality has to suffer. To reduce costs, suppliers are forced to seek less expensive ways to produce parts and components. Does this mean the use of different, less expensive materials? Does this mean less skilled labor? Does this mean production shortcuts? Or does this mean that suppliers just bite the bullet and pay the price? Once all the costs have been extracted from the supply chain, the only thing left to suffer is quality. The underlying objective of this research is to investigate the impact of delivery performance for a selected part at General Motors South Africa. In order to develop a research strategy to deal with, and solve, the main problem, the following research questions have been identified: a) What can be learned from literature about the impact of quality costs? b) Why is this specific part a suitable candidate for a cost investigation? c) What are the processes involved if a defect occurs? d) How can the cost be estimated? e) What effect does poor supplier quality have on productivity? This dissertation aims to investigate the problems and challenges General Motors South Africa are facing pertaining to the delivery performance of a selected part. The dissertation will also strive to highlight the impact of poor supplier quality on productivity and the related cost implications. Conclusions and recommendations will furthermore be outlined.

The study focused on identifying ways in which the delivery of the building infrastructure projects that are executed by SME contractors can be improved. TQM, which has been widely used in other sectors with great success, has been explored as the tool that can be used to improve the delivery of building projects. The literature review that was conducted focused on the entire spectrum of the project cycle. It first addressed the functioning of the public sector and the legislative mandate of the DPW. Then it addressed the construction industry and SME contractors that are working in the built environment. TQM together with its elements were explored in detail to determine its applicability in terms of the delivery of building projects. The empirical study was undertaken to test the outcomes of the literature review in the context of the built environment. A quantitative research method was adopted for the study which achieved a response rate of 44 percent. Descriptive statistics were computed during the analysis of the data with the mode being used as the main measuring tool. The findings revealed that there was an uneven distribution of human capital in the industry and the consulting firms were the biggest benefactors of this. The study also revealed a high turnover rate in the SME contractors while the public sector has the oldest employees. Architects and construction managers were found to be the least represented profession. There was also a high concentration of role players in the Amathole Region. The recommendations were four fold and the Department of Public Works (DPW) as client body had to take the centre stage in implementing such recommendations. The recommendations are meant to address: the development of technical people to enhance their capacity, the reduction of the high turnover rate of technical people, the uneven distribution of resources, and specifying of the roles and responsibilities of all the people that are involved in building infrastructure projects.

The purpose of this study was to investigate and suggest technologies that need to be considered by the Buffalo City Metropolitan Municipality management in order to alleviate electricity power shortages. It is very important to address the problems of electricity power shortages in the Buffalo City Metropolitan Municipality since it affects the households, offices and factories and it creates a negative image about the economic viability and investment opportunities in South Africa. Since ESKOM supplies electricity to the Buffalo City Metropolitan Municipality, they both require solutions that can sustain electricity availability for the current and future consumption by the households and the South African economy. It is of importance to report that the main causes of power shortages are the energy, capacity and the reserve margin constraints in the Buffalo City Metropolitan Municipality. The methodology used for this research was a mixed methods type of research. The literature review led to the formulation of research questionnaires that were subsequently used as the main tools for sourcing data in order to conduct an empirical study for this research. The empirical study was used to combine the quantitative and the qualitative research methodology in one research. The respondents to the structured and self-administered questionnaires comprised Beacon Bay and Mdantsane households that owned Solar Water Heaters. The other respondents that were interviewed with the aid of semi-structured questionnaires comprised ESKOM and the Buffalo City Metropolitan Municipality management teams. The responses from all the respondents were collected, arranged and presented in tables and graphs for the purpose of analysing and thereafter to report the outcomes. The outcomes were compared to the literature reviewed to test whether there is congruence between the two. This was done for the purpose of answering the following research question: Can alternative energy in the form of solar be a solution in improving power shortage in the Buffalo City Metro? Renewable energy was among the suggested solutions that were tested in other countries and found to be reliable. Renewable energy is divided into Solar Power Technology, Wind Power Technology, Small Hydro generation power, Biomass and other technologies. The Solar Power Technology is divided into three forms of energy. The first technology was Solar Photovoltaic Power, Concentrating Solar Power and the Solar Water Heating. The focus of this study was to investigate whether the use of Solar Power Technology in the form of Solar Water Heating can alleviate electricity power shortages in the Buffalo City Metropolitan Municipality. The other renewable energy technologies are reported as the limitations in this research that created opportunities for further research. The literature and empirical studies confirmed that the use of Solar Water Heaters alleviate power shortages in the Buffalo City Metropolitan Municipality since most of the respondents agreed that when Solar Water Heaters are installed and used in the households, electricity power is saved. The respondents further agreed that since Solar Water Heaters use the sun to heat water they do not use electric geysers anymore. They further agreed that a decrease in electricity expenses per household, per day, per month and per annum has been achieved due to the use of Solar Water Heaters. The Solar Water Heaters were reported by most respondents as confirmed in the literature that they are reliable since they do not trip when there is a planned or an emergency power outages in the Buffalo City Metropolitan Municipality area because they are powered by the sunlight. They are safe and have a longer economic life. They can be used in areas that do not have existing power supply. The key findings were that, both quantitative and qualitative results yielded results that were congruent with the literature reviewed. The congruence was reported in terms of electricity power saving, reduction in electricity expenses, per household, its reliability, the longer economic life and the safety of Solar Water Heaters. The installation of Solar Water Heaters has proven to be a good decision since they alleviated power shortages in the households that are in the rural areas, townships and in the upmarket residential places. It was recommended to the Buffalo City Metropolitan Municipality and ESKOM management to install more Solar Water Heaters and to increase the subsidies for the buyers of Solar Water Heaters especially the Buffalo City Metropolitan Municipality; to increase the marketing of Solar Water Heaters and to further educate electricity users about the Demand Side Management. This approach will encourage electricity users to reduce their demand for electricity in order to reap the benefits of power savings and sustainability of electricity supply for the potential increase of the economy in Eastern Cape Province.

The fight against poverty is one of South African government priorities and challenges. Despite the large amounts of funds donated by government to poverty alleviation in South Africa almost half of the population still continue to live below the poverty line. There have been many government interventions towards projects. These projects are established in an effort to reduce poverty. However, most of these projects have had a minimal impact on the poverty level of the country. In this study, the researcher illustrated the impact of community development projects on poverty alleviation in Lubala village in Ingquza Hill Local municipality. The research methodology for the study is descriptive, sourced from available literature.

The problem that is researched relates to the tendency of rural people to abandon agriculture in favour of wage employment and non-agricultural informal activities, and the existence of large areas of underutilized arable land in rural communities. This study explored the specific role of agriculture in the rural communities. The need to improve the quality of life of rural households through the promotion of agriculture and industry gave rise to the implementation of the Siyazondla Homestead Food Production Programme. In this strategy it is envisaged that vibrant, equitable and sustainable rural communities and food security for all will be achieved. The main research question underpinning this study relates to the role of rural agriculture in Nkwalini-Bafazi in meeting the set objectives of the project; such as improving household food security; equipping farmers with necessary skills in order to promote agricultural productivity. The research question can further be captured in these two queries: i) other than the reasons already known for the decline of agriculture in rural areas of South Africa (e.g poor extension services, poor soils, lack of market and so forth); what other fundamental reasons may be there for the poor performance of agricultural production in the communal areas? ii) What role, positive or negative has the government and its agencies played in respect to agricultural development in communal areas. The study, through qualitative methodology, sampled households in Nkwalini-Bafazi who are part of the Siyazondla Food Production Programme. The study investigated the role of agriculture in improving the livelihoods of rural people; and what strategies are required to promote agriculture so as to make contributions for future policy directions. Although this programme has been successfully initiated, from the findings of the study it is evident that beneficiaries are facing many challenges. It is crucial for the South African government to implement mechanisms to ensure that farmers will obtain incentives for farming activities, promotion of food security and rural local economic development, in order to redress the imbalances of the former apartheid regime.

The high failure rate among small businesses in South Africa has created an urgent need to identify strategies that will improve their levels of performance. The purpose of this study was to investigate the relationship between the entrepreneurial orientation of small businesses in the Eastern Cape and their level of business success. Entrepreneurial orientation was assessed in terms of the 5 dimensions of entrepreneurial orientation, namely Innovativeness, Proactiveness, Competitive aggressiveness, Risk-taking and Autonomy. Business success was assessed in terms of profitability and growth. A literature overview was firstly conducted. The nature and importance of small businesses were described, and the important contributions they make to economic growth, job creation and innovation, as well alleviating poverty and redistributing income were highlighted. The various challenges faced by small businesses were also discussed. Among these challenges, the lack of entrepreneurial orientation was specifically highlighted as a major barrier to small business success. The nature of entrepreneurial orientation and the five dimensions thereof were described. A theoretical framework was proposed illustrating the relationships between the 5 dimensions of entrepreneurial orientation and business success that were to be empirically tested. A positivistic research paradigm was followed and a quantitative approach was implemented. Convenience sampling was used and a total of 350 questionnaires were distributed to small businesses in the Eastern Cape; 317 usable questionnaires were yielded. A measuring instrument was developed based on reliable and valid items from existing studies. Statistical techniques including descriptive statistics, Pearson's product moment correlations, Structural Equation Modelling and an Analysis of Variance were performed on the gathered data. Demographic data relating to the gender, age and race of the respondents, as well as data relating to the number of employees, the tenure of the business, and nature of industry in which the small businesses operate, were collected. An exploratory factor analysis was undertaken, and Cronbach‟s alpha coefficients were calculated to assess the validity and reliability of the measuring instrument. The independent variables, Innovativeness and Proactiveness, could not be confirmed by the factor analysis and a new dimension emerged which was named Proactive innovativeness. As a result of the factor analysis the operational definitions were rephrased. The Cronbach‟s alpha coefficients reported were all greater than 0.7, deeming the scales measuring the various dimensions reliable. Descriptive statistics were calculated to summarise the sample data, and Pearson's product-moment correlation coefficients were established to investigate the associations between the variables. Significant positive correlations were reported between all of the variables. SEM was performed to determine the significance of the relationships hypothesised between the independent and dependent variables in this study. The results of this study showed that the independent variables Competitive aggressiveness, Proactive innovativeness and Autonomy have a significant positive influence on the dependent variable Business success, while Risk-taking was found to have a significant negative influence on Business success. Furthermore, the results showed that Proactive innovativeness was higher in larger-sized small businesses, Autonomy was reported to be higher in small businesses where the owner was in possession of a tertiary qualification, and Risk-taking was found to be higher in small businesses owned by people of colour than in businesses owned by White respondents. In a business environment where change is constant, small business owners need to be able to adapt their operations and strategies to these changes and the consumer demands these changes may bring. Small business owners need to be able to strategically reinvent their businesses if they are to survive over the long term. The level of entrepreneurial orientation has been identified as having a positive influence on business success. The more small businesses implement Proactive innovativeness, Competitive aggressiveness, calculated and cautions Risk-taking and Autonomy, the better the chances are that they will be successful

Local government is at the forefront of engagement between the government and South Africa’s people, delivering basic services to communities. Following the transition to a democratic government in 1994, the country was demarcated in a manner that provides complete coverage by local government. Annually, managing the administration of service delivery implementation at local government level costs the country many billions. Much of the revenue used by local government in providing services is derived from income from sale of basic services and property rates, augmented by allocations from national and provincial government, equitably shared amongst municipalities. Local government has autonomy in its operations, but is strictly governed by a collection of cascading legislation, introduced to protect the interests of the people. The primary objective of the research was to investigate the efficacy of budget expenditure in local government, in particular the City of Cape Town as a metropolitan municipality. With an annual budget approaching R30 billion, the aim was to establish how the budget was determined and allocated to the service menu provided by the City, and to investigate whether better methods of allocating expenditure could be developed. A mixed research methodology was followed, relying on quantitative methods for analysing survey data statistically, while providing for detailed qualitative methods in interviewing and studying the specific case in detail. The theoretical perspective most suited to this research was found to be that of pragmatism, for its flexibility of interpretation, practicality and space for multiple perspectives. A constructivist epistemology was adopted to provide for the interplay between object and subject in constructing meaning. This research focused on examination of applicable legislation, secondary data in reports, and statistical analysis of opinion surveys of municipal officials involved in budgeting at different levels and interviews with key stakeholders. The findings indicate that budget allocation can be improved upon in a number of ways, despite complying with a myriad of restrictive and onerous regulations applicable to local government. It was found that the administration is fragmented in its operations and that the structure of necessity favours isolated service delivery rather than integration. Further, that compliance impacts negatively on time spent in planning and pursuit of strategic intent to the extent that Reporting often becomes a more important deliverable than basic services. The size of the City hinders common understanding, and introducing any change in political vision requires particular attention.

In this study, Local Economic Development (LED) is defined as an outcome of processes aimed at building up the capacity of local areas for sustainable economic development. The study assesses whether LED interventions, especially agricultural programmes, improve the livelihoods of poor communities in the Amathole District Municipality. Data was collected by use of both qualitative and quantitative research methods through interviews and questionnaires, respectively. Probability and non-probability sampling techniques were used to identify the research sample from the target population. These were further broken down into stratified, purposive and snowball sampling to enable the researcher to select specific municipalities, councillors, officials and stakeholders who participated in the study. Budgetary constraints, staff shortages and lack of required skills/ expertise were identified as the main challenges facing the district. The latter makes it difficult for the municipality to effectively implement sound LED programmes. Consequently, LED benefits are minimal. It is, therefore, recommendable for the municipality to seek other means of generating and boosting their financial viability through partnerships and private sector investments. This in turn will generate revenue for the municipality and ensure economic development in the district, thereby making a meaningful contribution towards the realization of a goal for “a better life for all”.