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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

You’re Not Helping: Unhelpful Workplace Social Support as a Job Stressor

Gray, Cheryl E. 02 November 2018 (has links)
While support is generally a helpful resource for employees, support can also serve as a job stressor. Unhelpful workplace social support (UWSS) is any action taken by a supervisor and/or colleague that is intended to benefit another worker but is perceived as unhelpful or harmful by the recipient. A series of three studies identified types of UWSS, developed a measure of UWSS, and established a nomological network of variables related to UWSS. In Study 1, critical incidents were collected from 116 employees, and a content analysis revealed 11 distinct categories of UWSS. A measure of UWSS was developed in Study 2, and a nomological network of variables related to the construct was examined using responses from 176 employees. Results demonstrate that UWSS is associated with higher negative affect, lower competence-based self-esteem, lower coworker satisfaction, higher work-related burnout, higher organizational frustration, and higher physical symptoms (e.g., headache, nausea, and fatigue) among recipients. Study 3 replicated the findings using data from 496 registered nurses to mitigate the chances of reporting Type 1 errors. Together, the studies demonstrate that unhelpful workplace social support is a meaningful job stressor worthy of further investigation.

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