Almost 25 years ago, Clawson, Bostrom, and Anson (1993) drew attention to the fact that the ability to facilitate diverse human and technological interactions will be one of the most essential skills for leading and contributing to all levels of the organization in the future (p. 547). Today, there is an increased interest in studying facilitated meetings, wherein facilitation is most commonly understood as the process of helping groups work effectively to accomplish shared outcomes. Nevertheless, little of the existing research has provided empirically-grounded insights into the practice of facilitation. This thesis aims to close this gap by means of providing a detailed analysis of how facilitators go about doing facilitation work in facilitated computer-supported workplace meetings. The data comprise 53 hours of audio- and video-recorded multi-party interactions among facilitator(s) and participants, occurring during facilitated meetings in a business setting. The data were analysed using conversation analysis to examine the talk and embodied conduct of facilitators and meeting participants, as these unfold sequentially. The first analytic chapter reveals the macro-organization of the facilitated meetings, and it contrasts the practice view with the theoretical approach towards the organization of the facilitated meetings. The second analytic chapter investigates the interactional practices used by the facilitators to unpack participation that has already been elicited, captured, and displayed graphically on the public screen via the use of technology. In the third analytic chapter, I explore how the facilitators use computer software to build visual representations of the participants contributions. In the final analytic chapter, I investigate the practices of decision-making in meeting settings with multiple participants. Overall, this thesis makes innovative contributions to our understanding of the practice of facilitated computer-supported workplace meetings. It challenges existing literature on facilitation by finding that facilitators can orchestrate participant input, questioning the facilitator s role as content-neutral , as proposed by leading practitioners in the field of facilitation (e.g., Kaner et al., 2014). At the same time, it shows how the manipulation of computer software is an accountable action and how the decision-making process occasions or constrains the production of alignment between participant(s) and facilitator(s). The thesis also contributes to conversation analytic research on questioning, as well as the action of unpacking participation. I show that the notion that open-ended questions better elicit participation than interrogatives is generally not supported empirically, at least in this context. The thesis contributes to existing literature on multi-party meeting interaction, showing how the departure from the canonical next-speaker selection technique which involves the use of address terms and address positions in an utterance takes place. Further, it enhances our understanding of how computer software constrains and/or affords progressivity in interaction. In this sense, I enhance our understanding of the concept of agency of artefacts. Finally, I contribute to knowledge on group decision-making, an under-researched yet core activity in facilitated and other types of meetings. Here, I contribute to the body of work on the interplay between deontics and epistemics in interaction. This thesis shows the applicability of conversation analysis to the study of facilitation. By analysing talk and embodied conduct, communicative practices for accomplishing successful facilitated meetings are revealed and these should be of core interest to both professional and novice facilitators.

The aims of this thesis were to describe the verbal interaction in workplace meetings and to relate them to the order of gender. The material consists of five workplace meetings with both female and male participants and was transcribed using a system developed for the purposes of the study. Both the videotapes and transcripts were used in the analyses. Three main studies were carried out. The first study aimed at describing the structuring of the verbal interaction during the meetings, especially in comparison with ordinary conversation. The second study tested the hypothesis that the men in the meetings would dominate the verbal interaction. The third study aimed at describing narratives in the material, especially two narratives told by a male participant in one of the meetings. The methods used in the studies combined qualitative analysis of small sections of talk with quantitative analysis of variables, coded in the material as a whole. The first study showed many similarities between the five meetings in the way interaction was structured, which indicated the possibility that the workplace meeting represents an activity type of its own. One main result was that although the meetings were managed with almost no formal procedures, the verbal interaction was still very structured, and handled with practices belonging to ordinary conversation used in an activity-specific way. The quantitative analysis showed no great differences between the men and the women and the hypothesis was not clearly verified. Two variables indicated that the men dominated the interaction and one variable indicated that the women dominated the interaction, but on the whole the similarities between the men and the women were greater than the differences. The qualitative analysis of the narratives showed how the narratives in the meetings were an interactional achievement and how their meaning was negotiated in the interaction. The analyses also showed how the meaning of the narratives was influenced by normative conceptions about masculinity and thus could be a means of doing gender.

Communication is a fundamental process for organizations with meetings as the most important arena. The nonverbal language affects the transfer and the rendering of what is communicated. Digitization has changed the opportunities to communicate, where the possibility of nonverbal communication is limited. The aim of the study is to describe and analyze the technical domestication in meetings at two selected workplaces. The purpose is to contribute to research on digitizing organizations in general and workplace meetings in particular. We intend to achieve the goal and purpose of the survey by examining how the technology is handled and what it is attributed to it by the employees. This survey research the questions from a user perspective.   Data has been gathered through a qualitative research method. 15 interviews have been conducted with public sector employees. The result has been analyzed based on the theoretical framework by Gidden’s structuring theory. Further the theoretical concepts nonverbal communication, digital trust and paralinguistic and expressive linguistic have been used. The results from the study indicates that physical meetings is to prefer before digital meetings. The conclusion is that digital meetings cannot replace physical meetings. However, digital meetings are able to provide a new way of working with meetings in working life. Another conclusion is that the employee's technical domestication is a consequence of a normative approach at the workplace.