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The Role of Social Support in Counselors' Responses to Client Adverse Events

Throughout the past several decades, research regarding counselor resilience has shifted from a pathology-based to a strengths-based approach. As a result, researchers have moved away from primarily identifying risk factors and now focus on protective factors. Researchers have found that social supports serve as a protective factor in counselor resilience. However, there is a lack of understanding of how counselors receive that social support, specifically after a professional adverse event. Professional adverse events are common given the nature of counseling work. For example, undesirable occurrences such as client suicide, attempted suicide, life threatening illnesses, accidents, overdose, or loss of a child are considered professional adverse events. This study explored how ten professional counselors experienced social support following professional adverse events. Three themes emerged from these counselors' stories: difficulty seeking support, misplaced support, and acts of kindness. Implications for counselors include honoring both confidentiality and their own humanness, the cultivating co-regulating relationships, and reinforcing acts of kindness. Counselor educators and supervisors can foster counselor resilience by using the implications to teach counselors how to invite effective social support. / Doctor of Philosophy / Being a counselor can be both challenging and rewarding. Given the heavy caseloads and complexity of cases, it is common for counselors to experience adverse professional events. Research shows that protective factors serve as a buffer against stress. Social support is a protective factor that assists counselors in maintaining wellness and building resiliency. This study explored how professional counselors received support from interpersonal relationships following a professional adverse event. Findings from this study indicate the importance of counselors honoring their own humanness while protecting the client’s confidentiality, the importance of having co-regulating relationships, and the healing power of acts of kindness.

Identiferoai:union.ndltd.org:VTETD/oai:vtechworks.lib.vt.edu:10919/102263
Date14 August 2019
CreatorsFitzgerald, Jenna Rae
ContributorsEducation, Community College, Welfare, Laura E., Filer, Kimberly Lynn, Farmer, Laura Boyd, Lawson, Gerard Francis
PublisherVirginia Tech
Source SetsVirginia Tech Theses and Dissertation
Detected LanguageEnglish
TypeDissertation
FormatETD, application/pdf
RightsIn Copyright, http://rightsstatements.org/vocab/InC/1.0/

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