This thesis covers the development of a component specification for the steering system of vehicles engineered by CEVT. This includes the components steering column, intermediate shaft, steering gear and tie rods. Due to the reuse of requirements on the component specification from previous projects it now lacks connection to customer needs. A verification of the component specification is necessary to ensure that no redundant or unnecessary requirements are present. The verification was performed through a comparison between a newly established specification and the current one. Identified customer needs were gathered on complete vehicle level and classified according to customer satisfaction with respect to implementation according to the Kano model. The subjective customer needs were translated into objective, quantifiable metrics on complete vehicle level that was then decomposed onto component level. Customer needs and metrics were then correlated against each other and visualized through the House of Quality matrix. Numeric targets for the metrics were based on its impact on customer satisfaction. This resulted in 50 identified metrics connected to the steering column and 58 metrics connected to the steering gear. The comparison resulted in 22 deviations between the new and current specification where 8 metrics was identified for further investigation. Further development would include investigation of these 8 identified metrics and relate targets to competitors’ performance.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:ltu-74374 |
| Date | January 2019 |
| Creators | Lundström, Adam |
| Publisher | Luleå tekniska universitet, Institutionen för teknikvetenskap och matematik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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