D.Comm. / This thesis deals with the challenges posed to management to ensure that quality services are provided to customers and investigates the approaches management should adopt.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:9158 |
| Date | 14 August 2012 |
| Creators | Smit, Dana Benjamin Henri. |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
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