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Sustainability Content on Social Media Marketing with a B2B Perspective : A qualitative multiple case study on sustainability in social media marketing in the global manufacturing industry

Purpose: The purpose of this study is to investigate how sustainability can be used in social media marketing to create trust and commitment in B2B relationships with all stakeholders.  Method: Multiple case study with an abductive approach, data collection through nine semi-structured interviews and several sources of secondary data. Conclusion: Sustainability in SMM is used to create a better brand image and contributes to finding new business partners while also improving existing relationships with various stakeholders. However, in a B2B context, the offline activities of physical meetings are still of high importance for creating trust and commitment.

Identiferoai:union.ndltd.org:UPSALLA1/oai:DiVA.org:mdh-62633
Date January 2023
CreatorsNordström Käll, Alexander, Nyman, Jonas
PublisherMälardalens universitet, Akademin för ekonomi, samhälle och teknik
Source SetsDiVA Archive at Upsalla University
LanguageEnglish
Detected LanguageEnglish
TypeStudent thesis, info:eu-repo/semantics/bachelorThesis, text
Formatapplication/pdf
Rightsinfo:eu-repo/semantics/openAccess

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