<p>Ispitivanje uticaja personalnih karakteristika davaoca usluga (osobine ličnosti i<br />moral) na procenu kvaliteta usluge od strane korisnika usluga i procenu performansi<br />preduzeća (rekreacionih cenrara) pokazalo je da personalne karakteristike davaoca<br />usluge direktno utiču na kvalitet usluge i performanse.</p> / <p>An examination of the impact of the personal characteristics of the service provider<br />(personality traits and morale) on the assessment of the quality of service by the<br />service users and the assessment of the performance of the company (recreational<br />centers) showed that the personal characteristics of the service provider directly<br />affect the quality of service and performance.</p>
Identifer | oai:union.ndltd.org:uns.ac.rs/oai:CRISUNS:(BISIS)112490 |
Date | 19 June 2020 |
Creators | Petrović Duško |
Contributors | Pečujlija Mladen, Ćosić Ilija, Maksimović Rado, Grubić-Nešić Leposava, Mihailović Dobrivoje |
Publisher | Univerzitet u Novom Sadu, Fakultet tehničkih nauka u Novom Sadu, University of Novi Sad, Faculty of Technical Sciences at Novi Sad |
Source Sets | University of Novi Sad |
Language | Serbian |
Detected Language | English |
Type | PhD thesis |
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