Abstract
In the turbulent time, an enterprise facing global competition must rapidly respond to change and sustain competitive advantage for survival. Workflow systems is a technology, which has the function of coordination, communication, and collaboration, to improve productivity and response time. However, the implementation of workflow systems needs much investment, but usually results in much gap between expectations and actual benefits. Therefore, it is an important issue to study the implementation of workflow system to assure the results of such investment.
This research explores the influencing factors of implementing workflow systems from the organizational perspective (technology, task, people, and structure) and the process (initiation, adoption, and usage). In general, this study tries to answer the following questions: (1) What factors enable a company to initiate a workflow system? (2) What factors influence a company to adopt a workflow system? (3) What factors affect a company to use a workflow system?
Based on the literature concerning implementing information system, groupware, and workflow system, this research induces the model of implementing workflow systems. After confirming this model by using case study method, this research proposes the reference model of implementing workflow systems. At the initiation phase, this research finds eight influencing factors: IT infrastructure suitable for workflow systems, human power of developing workflow systems, clear workflows, achievable objectives, top manager¡¦s knowledge and interest, user involvement in selection, size, and incentives system. At the adoption phase, six influencing factors are identified: adequate workflow systems, redesigning workflows, top manager¡¦s support, user involvement in system development, education of all users, and formalization. At the usage phase, we find six influencing factors: realized objectives, technology support, incremental implementation, top manager¡¦s usage, all users¡¦ usage, and corporate policy.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0124102-093445 |
| Date | 24 January 2002 |
| Creators | Lee, Wen-fu |
| Contributors | Fen-Hui Lin, San-Yih Hwang, Tung-Ching Lin |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0124102-093445 |
| Rights | campus_withheld, Copyright information available at source archive |
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