Return to search

A study based on Kano model to improve satisfaction of students at university libraries in Sweden

This paper designed the questionnaire for the case and combines the Kano Model with the LibQUAL+TM model to understand the students’ perception and expectation of the library service quality in Sweden. Also, find a specific way to improve the satisfaction of the students.

Identiferoai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hh-33534
Date January 2017
CreatorsVerhoeven, Peter, Sha, Nana
Source SetsDiVA Archive at Upsalla University
LanguageEnglish
Detected LanguageEnglish
TypeStudent thesis, info:eu-repo/semantics/bachelorThesis, text
Formatapplication/pdf
Rightsinfo:eu-repo/semantics/openAccess

Page generated in 0.0021 seconds