本研究旨在探討郵政壽險業務員個人基本屬性在工作滿足與績效上之差異情形及其人格特質對工作滿足與績效之影響，期能依據研究成果提出建議，提供予郵政管理實務上之參考。
本研究係採用問卷調查法，問卷內容包含郵政壽險業務員人格特質量表、工作滿足量表、績效量表及個人基本資料，四大部份。以中華郵政股份有限公司台中郵局為研究對象，採分層比例隨機抽樣法，計抽取20個單位，以以25％至40％之比例為抽樣基準，總計抽取526份樣本進行施測，共計回收有效問卷458份，問卷調查所得資料運用電腦統計套裝軟體SPSS for windows 10.0 版，進行因素分析、信度分析、描述性統計分析、t考驗、單因子變異數分析（one-way ANOVA）、及Pearson積差相關係數等統計方法進行處理。
本研究經實證分析歸納結論如下：
一、郵政壽險業務員之年齡漸趨中年化。
二、郵政壽險業務員之教育程度以高中（職）為主。
三、郵政壽險業務員之婚姻狀況為已婚者居多。
四、擔任主管者工作滿足感較無擔任主管者為高。
五、人格特質中具有高成就動機者其工作滿足與績效都明顯較高。
六、人格特質中屬內控型人格特質者其工作滿足與績效較高。
七、人格特質中具有高風險偏好者其工作滿足與績效也都明顯較高。
八、擔任投遞郵件工作之壽險業務員其績效高於擔任窗口工作者。
九、郵政壽險業務員之工作滿足與績效表現存在明顯正相關。
十、郵政壽險業務員之績效表現與工作滿足存在明顯正相關。 / The purpose of this research is to discuss the difference between the job satisfaction and performance that results from individual characteristics of the postal life insurance personnel. The author wishes to provide the suggestion that is obtained from the empirical results to the postal administrator in practical management.
The questionnaire research method is applied to the study, which contains four parts: the postal life insurance personnel personality traits measurement, job satisfaction measurement, performance measurement, and personal basic data. The questionnaire was collected from a Stratified Sampling with Proportional Allocation of 20 postal departments of the Taichung post office. Each department samples 25 to 40 percent of the personnel. Totally, there are 526 questionnaires were distributed to the postal departments with the return of 458 valid questionnaires. The data was analyzed through the methods of Factors Analysis, Descriptive Statistics Analysis, t-Test, One-Way ANOVA and Pearson’s product-moment correlation using the SPSS for Windows 10.0 package.
The empirical results of this study are summarized as follows:
1. The age of postal life insurance personnel tends towards middle age.
2. The education level of the most postal life insurance personnel is senior high (vocational) school.
3. The marital status of the postal life insurance personnel is married.
4. The job satisfaction of the supervisor is higher than the employee’s.
5. The personnel who have the personality traits of high achievement motive characteristic have a higher satisfaction and performance than others.
6. The personnel who have the personality traits of internal control characteristic have a higher job satisfaction and performance than others.
7. The personnel who have the personality traits of high risk-taking characteristic have a higher satisfaction and performance than others.
8. The personnel serving as the mail deliver have higher performance than serving as the cashier.
9. The job satisfaction is obviously and positively related to the performance of the postal life insurance personnel.
10.The performance is obviously and positively related to the job satisfaction of the postal life insurance personnel.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0090921006 |
| Creators | 卓明元 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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