近年來，隨著國民中學相繼成立及教育經費嚴重的不足，整個國民中學的教學環境已大不如前，在這種愈來愈多公私立國民中學，搶愈來愈少的學生情況下，如何提昇學校之整體績效，將有限的資源做最有效的運用，已成為現今學校績效衡量的重要課題。
本研究採用平衡計分卡之觀念，彙整有關國民中學整體績效衡量指標，同時參考其所扮演的角色及功能，設計問卷，並針對教育人員為實證研究的對象，進行問卷調查，問卷調查所得資料運用電腦統計軟體SPSS for Windows 12.0版，以描述性統計分析、t考驗、單因子變異數分析等統計分析方法進行資料處理。研究結果顯示所有指標在國民中學教育人員的重要性認知選取上平均值都大於3.5，顯示其皆認為這些指標對於國民中學績效衡量上都非常重要。在各構面整體績效衡量指標方面，「財務構面」平均值最高，其次為「內部流程構面」、「顧客構面」、「學習與成長構面」，而「學習與成長構面」受重視程度為最低。在不同樣本特徵之重要性認知差異性分析方面，受試教育人員因性別、年齡、教育程度、現任職務、服務總年資、是否參與決策的不同而有顯著差異。
總之藉由平衡計分卡之觀念彙整成國民中學整體績效衡量指標，對教育人員所作實證性研究，萃取出教育人員之角度對績效指標重要性程度之認知情形，可提供國民中學依其自身的策略、願景按照此平衡計分卡四大構面和績效衡量指標增刪適合其學校目標所需，以建立一套策略性績效評估制度；並可作為教育主管行政機關日後建構績效衡量參考，以補救現行公立高級中等以下學校教師成績考核辦法總結性評量之缺失，藉以提昇學校總體競爭力。
關鍵字：平衡計分卡、績效衡量 / The serious deficiency of education funds in recent years, as junior high schools are established in succession, the teaching environment of the whole junior high school has already been in a greatly reduced state compared with what it used to be. Besides, more and more public and private junior high schools have to vie with each other for students that are getting fewer and fewer. Under the circumstances, how to promote the whole performance of the school and make the most effective use of the limited resources have already become important subjects that assess the performance of a school now.
This research adopts the idea of the balance scorecard and gathers together the relevant indicators of the whole performance of junior high school and the role and function they act. According to those mentioned above, the questionnaire was designed and took education personnel as the target to carry out the survey. With the help of the computer software SPSS for Windows edition 12.0, all the questionnaires were analyzed by methods such as describing statistical analysis, t test, and the single factor making a variation, etc. The research shows the average of all the indicators of the choice of secondary school education personnel's importance cognition is greater than3.5, and it also shows that these indicators matter much to the performance of junior high school. As for the indicators in each perspective of the whole performance, the “Financial Perspective” gets the highest average, and then the ”Internal Business Process Perspective”, the “Customer Perspective”, and the “Learning and Growth Perspective.” The “Learning and Growth Perspective” receives the least attention of all. In the discrepancy analysis on importance cognition under different samples, the target varies with the sex, age, education degree, rank, year in service, and decision participating.
To sum up, by gathering together the indicators of the whole performance of junior high school with the idea of the balance scorecard, studying the real examples about education personnel, extracting out the cognitive situation of the importance of performance indicators from education personnel’s viewpoint, this research can offer a junior high school to establish a set of tactical performance assessment system according to the school’s strategies and visions which are suggested by the four perspectives of the balance scorecard and the perform indicators. Furthermore, it can also be a reference for the administration of education to set up the performance assessment system in the future which may be a remedy for the current assessment of the teachers under the public high schools and promote the overall competitiveness of the school.
Key words: Balance scorecard, Performance measures
| Identifer | oai:union.ndltd.org:CHENGCHI/G0090921053 |
| Creators | 許晏菱, Sheu,Yann-Ling |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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