The objective of this study was to investigate the relationship between emotional intelligence, work engagement, creativity and demographic variables. A non-experimental and cross-sectional survey design was used and the population consisted of 180 employees working within a call centre division of an insurance organisation in South Africa. The participating sample consisted of 85 respondents which indicated a response rate of 47.2%.
The Trait Emotional Intelligence Questionnaire (TEIQue-SF), Utrecht Work Engagement Scale (UWES-17), the Creative Personality Scale (CPS) and the Alternate Uses Tasks were administered to all participants. A theoretical relationship was found by means of a literature study. The results of the empirical study suggest that there was a significant positive relationship between emotional intelligence, work engagement and creative personality. Emotional intelligence was reported to be a significant predictor of work engagement. Significant results were also found in terms of these constructs and demographic factors. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:uir.unisa.ac.za:10500/22173 |
| Date | 08 1900 |
| Creators | Bartlett, Sindy |
| Contributors | Flotman, Aden-Paul, Cilliers, Frans |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
| Format | 1 online resource (vii, 160 leaves) : illustrations (some colored) |
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