The South African Police Service is seen as inseparable cornerstone of the
society. To render effective and efficient service to the communities depends
largely on the human source. The satisfaction of police officers with the
jobs, will affect the quality of service they render to the general public. In
this respect, the question of how satisfied are they with their jobs gains
importance. The general aim of this study is to investigate job satisfaction,
stress and burnout of members of the South African Police Service in
Mmabatho and Vryburg area in the North-West Province.
To reach this objective, that is, investigating job satisfaction, stress and
burnout of members of the South African Police Service in Mmabatho and
Vryburg area in the North-West Province, questionnaires consisting of the
following measuring instruments were used: the Minnesota Job Satisfaction
Survey (MSQ), Police Stress Survey (PSS), the Maslach Burnout Inventory-General
Survey (MEI-GS) and the Utretch Work Engagement Scale
(UWES). Stratified random samples of the police members (N=227) were
taken from Mmabatho and Vryburg area of the North-West Province.
The results, indicates amongst other things that members of the police are
dissatisfied with aspects that are extrinsic to their work, e.g. working .
conditions and pay. Also experiencing stress emanating from mainly two
sources, namely: job demands e.g. increased responsibilities and job
resources e.g. lack/inadequate resources to perform their duties. As a result
of stress experienced, they feel burned out but engaged to their work. / (M. Com.) North-West University, Mafikeng Campus, 2003
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/11360 |
| Date | January 2003 |
| Creators | Makgala, Nkoana David |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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