OpenAI recently introduced ChatGPT, a chatbot powered by the GPT-3 family of deep learninglanguage models (LLMs). With the aid of machine learning techniques, ChatGPT has been fine-tuned to improve its capacity to respond to a diverse range of queries, and it has been describedas one of the most advanced machine learning technologies currently available. While AI israpidly advancing and being integrated into society, the comprehension of people's attitudestowards these novel technologies is not progressing at the same rate. Prior research studies andliterature have highlighted the importance of assessing user sentiment towards newly launchedAI services. Evaluating the expressed attitudes towards the recently introduced ChatGPT canprovide valuable insights into the product's potential, as well as highlighting any challenges orproblems encountered by users. This paper presents a study that examines the attitudesexpressed on the social media platforms Twitter and Reddit. For data collection, this studyutilized social media data in the form of free text obtained through the APIs of Twitter andReddit. A qualitative analysis is carried out with the aid of a sentiment analysis tool to assesslanguage and categorize text data based on their expressed attitudes. This data is presented in aquantitative summary. The findings indicate a favorable disposition among users towardsChatGPT in general but that there are areas of concern where users have conveyed sentimentsof feeling intimidated or having a negative resonance with ChatGPT's capabilities andachievements. This study contributes to the existing understanding of user attitudes towardsChatGPT and highlights the necessity for further research to delve deeper into this area.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:uu-505786 |
| Date | January 2023 |
| Creators | Örnfelt, Jonas |
| Publisher | Uppsala universitet, Informationssystem |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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