This thesis reports on a study which explored the experiences of teachers
working at Gilmore Primary School in the Australian Capital Territory as they
initiated the management philosophy known as Total Quality Management
(TQM). The teachers' perceptions of key TQM ideas were obtained from
staff meeting notes, interviews and a variety of questionnaires. The teachers'
perceptions constituted the data for the study. The study utilised
ethnographic methodology incorporating aspects interpretive and critical
approaches. Participants in the study were actively engaged in the initiation
project and as such were taking part, with the researcher, in a co-operative
experiential enquiry.
Key TQM ideas provided the themes for this study. These themes were;
continuous improvement, shared vision, customer and process focus,
teamwork, outrageous goals and systematic data gathering. Teachers'
perceptions regarding each of these themes or key ideas were analysed by
considering the effect on them of two sets of factors. The first set consisted
of factors in educational change while the second was comprised of factors in
the culture of teaching. TQM history, principles and practices as well as the
two sets of factors related to educational change and the culture of teaching
were discussed in a review of literature.
From the analysis of teachers' perceptions a series of recommendations were
developed for implementing TQM at Gilmore Primary School and for more
general application of theory and practice.
| Identifer | oai:union.ndltd.org:ADTP/218801 |
| Date | January 1998 |
| Creators | Bruce, Muray G., n/a |
| Publisher | University of Canberra. School of Professional & Community Education |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | ), Copyright Muray G. Bruce |
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